What are the responsibilities and job description for the Patient Service Representative position at Robert Half?
Meet the performance goals established for the position in the areas of patient satisfaction accuracy quality and attendanceMeet department standards to adherence metricConsistently exhibits behavior and communication skills that demonstrate commitment to superior customer service including quality care and concern with every internal and external customerMulti-task utilizing double monitors for data entry phone etiquette and use of resources while maintaining proper guidelinesProvides services to internal and external customers involving the exchange of complex and sensitive information while acting as a patient advocateAssists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issuesRecognizes financial medical and legal risks based on data collected during customer interactions and follows appropriate proceduresUtilizes systems to resolve customer needs such as appointments authorizations claims invoices eligibility benefits appeals TARsTranslates oral information into concise and accurate written documentation per guidelinesAssists new or potential members in the choice of PCP and supplies general information about medical groupPages clinicians and assists Telehealth Nurses as necessary e.g. arranging DME transportation and HH
Salary : $19 - $20
