What are the responsibilities and job description for the Product Support Specialist position at Robert Half?
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.Responsibilities:• Handle technical support tickets, with a focus on product-related concerns.• Deliver high-quality product support to customers, addressing inquiries related to our platform.• Utilize SQL queries to delve into customer data and investigate issues.• Aid customers in understanding product features, best practices, and technical configurations.• Collaborate with the development team to identify, escalate, and rectify software bugs.• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.• Develop and upkeep support documentation to streamline troubleshooting processes.• Contribute to improving the platform by providing valuable feedback from customers.
Salary : $60,000 - $85,000
