What are the responsibilities and job description for the PT - Customer Service Representative position at Robert Half?
We are seeking a Customer Service Representative, based in Chicago, Illinois. This role is primarily remote, requiring only an initial visit to pick up necessary equipment. The function of this position is to manage customer service within our solutions center. This role offers a short term contract employment opportunity. The schedule for this position is firm at: Monday, Tuesday, Wednesday, from 9:30am to 4:00pm.Responsibilities:• Conducting call backs as required and responding to basic tickets via email.• Acquiring proficiency in our internal software to process membership renewals and credit card payments.• Utilizing skills in data entry and Microsoft Excel, Word, and Teams to maintain accurate customer records.• Handling customer inquiries and resolving any issues that may arise.• Balancing both inbound and outbound calls efficiently.• Utilizing customer service skills to ensure customer satisfaction.• Scheduling appointments as necessary.• Monitoring customer accounts and taking appropriate action when required.
Salary : $20 - $22
