What are the responsibilities and job description for the Salesforce Business Analyst position at Robert Half?
Job Title: Salesforce Business Analyst
Location: Atlanta, GA
We are seeking a skilled Business Analyst with experience in MuleSoft (or other middleware) and Data Engineering to join our growing team. If you're passionate about driving technical solutions, improving business processes, and working with cross-functional teams, this could be the perfect role for you!
Key Responsibilities:
- Serve as a liaison between the business community and IT, translating business requirements into functional specifications.
- Drive improvements in the use of IT applications, providing recommendations for system enhancements and process automation.
- Lead the management of application initiatives, break fixes, and system support.
- Assist with website changes, especially working with Salesforce.
- Provide 3rd-tier support for business applications, collaborating with the development team to resolve system bugs.
- Facilitate meetings and ensure all stakeholders are informed and engaged.
- Analyze business processes to identify automation opportunities and optimize systems.
Preferred Skills & Experience:
- Strong knowledge of Eloqua, Salesforce, and CMS.
- Familiarity with Chili Piper (nice to have).
- Experience in eCommerce and understanding mail campaigns.
- Basic understanding of SQL.
Qualifications:
- Education: Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field (or equivalent experience).
- Experience: 1 to 4 years of experience as a business analyst, or 5 to 10 years for senior-level applicants.
- Skills: Excellent interpersonal, communication, and problem-solving skills.
- Ability to work in a fast-paced, changing environment.
Why Apply?
- Flexible time-off program to maintain work-life balance.
- Development opportunities and room for career growth.
- Business casual dress code.
- Occasional travel (less than 10%).
Salary : $100,000 - $135,000
