Senior Representative

Salary: $15.00 to $17.00 hourly

Description

We are offering a long term contract employment opportunity for a Senior Representative, Customer Service - Skilled in PORTAGE, Michigan. As a Senior Representative, your primary function will be to manage and process customer credit applications with precision and efficiency. You will play a pivotal role in maintaining customer credit records and addressing customer inquiries. Furthermore, you will be entrusted with the responsibility of monitoring customer accounts and taking necessary actions.

Responsibilities

• Handle the creation of cases using a proprietary case management system
• Review CT Scans to ensure they conform to Mako Surgical protocol
• Utilize specialized software to segment CT Scans, leading to the creation of 3D Anatomical Bone Models for use in Robotic Surgery
• Develop Pre-Operative Surgical Plans using the Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement
• Conduct a thorough review of CT segmentations and Surgical Plans to confirm the accuracy of anatomical landmark selection, and implant sizing and positioning
• Upload completed Pre-plans to field based personnel
• Document all activities in accordance with prescribed methods and procedures
• Strictly adhere to work instructions to deliver consistent output
• Maintain a customer service orientation and demonstrate efficient work methods
• Handle multiple tasks in a fast-paced environment.
  
  
  

Requirements

• Demonstrated expertise in Customer Service
• Comprehensive understanding of various Procedures
• Proficiency in Planning Processes
• Commitment to ensuring Quality in all tasks
• Ability to conduct thorough Review of tasks
• Experience in Production environments
• Familiarity with Digital platforms and tools
• Excellent Communication Skills, both written and verbal
• Knowledge of various Methods used in customer service
• Proficiency in Adobe Photoshop
• Proficient in Microsoft Office Suites
• Comfortable with different computer systems and tools
• Ability to work Onsite
• Proven track record of meeting or exceeding Targets
• Experience in Case Management
• Knowledge of Replacement procedures and protocols
• Understanding of Surgery procedures
• Skill in A Plus software is considered an advantage
• Willingness to work Overtime when required
• Demonstrable Surgical Skills
• Experience in Positioning for customer comfort
• Familiarity with Robotics in a customer service setting
• Knowledge of Radiology procedures and protocols
• Understanding of Anatomy in relation to customer service.
  
  
  

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