What are the responsibilities and job description for the Service Desk Specialist position at Robert Half?
Robert Half is looking for Service Desk Specialists for one of our top clients in your area.
W2 ONLY, no sponsorship or C2C available.
Terms: Long term contract with bonus opportunities
Location: Onsite in Torrance, CA. Monday-Friday with an occasional Saturday.
Pay: $24-$26 per hour
Job Duties:
- Supporting Car Dealerships with technical issues
- Take at least 25 calls per day
- Troubleshoot on the fly – a lot of browser troubleshooting because of web apps
- Support web portal with 1500 applications
- A lot of proprietary software
- 1 program to help the dealership install
- Strong customer support skills
- Support 85% of the calls without having to escalate. Own the ticket from start to finish. Call the dealerships back.
- Strong documentation skills
- Japanese speaking candidates highly preferred.
Salary : $24 - $26
