What are the responsibilities and job description for the ServiceNow / CMDB Administration-Configuration Specialist position at Robert Half?
Robert Half is seeking a Technical Analyst with ServiceNow and CMDB administration and configuration experience. The Technical Analyst 3 position will lead projects to upgrade enterprise applications to ensure the application itself and the underlying infrastructure is up-to-date, secure, and delivering the most value to our end users. The upgrades could be inline upgrades or new installations on new virtual servers. We have a mixed environment of both Windows and UNIX. The Operational support consists of escalated support for production issues, ensuring our various environments are running effectively and performing tests to ensure systems availability.Job Duties include but are not limited to:Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems;Perform as the Application Technical Lead for projects initiated by our Platforms team to maintain and improve our system’s virtual infrastructure;Preform as the Technical Lead for internal Application’s projects to improve our systems, processes, and practices;Lead the establishment of tools and processes to monitor, validate, and administer these Automated Testing and Configuration as Code systems;Provide escalated support to IT Applications incidents;Work closely with the multiple offices across campuses as an advocate, an analyst, and champion of IT Application’s core directives: Secure, Accessible, Reliable, Innovative, and Effective;Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material;Advocate for continual improvement of the division by offering recommendations on processes and existing systems;Provide after-hours support based on the On-call rotation;Other duties as needed
Salary : $33 - $36
