What are the responsibilities and job description for the Solution Architect position at Robert Half?
Job Details
Description
We are looking for a Solution Architect to join our team based in Woodbridge, New Jersey. The primary function of this role is to utilize ITIL and CMDB in the creation of top-tier ITSM solutions using Service Now. This role also involves analyzing and documenting business processes, troubleshooting integrated technology system software, and collaborating with technical and solution architects to define solutions.
Responsibilities:
Utilize ITIL and CMDB to create ITSM solutions using Service Now.
Analyze and document existing business processes.
Troubleshoot problems with integrated technology system software and communicate the need for technical analysis.
Collaborate with technical and solution architects to define and implement solutions.
Coordinate communication within the project team and manage the resolution of risks, issues, and changes.
Design, specify, and execute test scenarios and scripts.
Lead the development and implementation of GxP validated systems.
Develop and conduct structured training classes for system users and provide one-on-one training and user assistance as needed.
Develop high-level and detailed project plans and ensure all stakeholders fully understand the scope and approach.
Document the results of business analysis and obtain sign-off on specifications.
Communicate effectively with senior management and key stakeholders regarding project deliverables, status, risk identification/mitigation, issue management, and budget spend.
Lead cross-functional project teams and work with business process owners to translate business requirements into technology solutions.
Oversee all phases of solution implementation, ensuring adherence to budget, schedule, and scope.
Provide ongoing project management support to plan, prioritize, and deliver system enhancements.
Requirements
KNOWLEDGE/SKILLS/ABILITIES REQUIRED
* Minimum level of education and years of relevant work experience.
* Special knowledge or skills needed and/or licenses or certificates required.
*Special knowledge or skills and/or licenses or certificates preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a Solution Architect to join our team based in Woodbridge, New Jersey. The primary function of this role is to utilize ITIL and CMDB in the creation of top-tier ITSM solutions using Service Now. This role also involves analyzing and documenting business processes, troubleshooting integrated technology system software, and collaborating with technical and solution architects to define solutions.
Responsibilities:
Utilize ITIL and CMDB to create ITSM solutions using Service Now.
Analyze and document existing business processes.
Troubleshoot problems with integrated technology system software and communicate the need for technical analysis.
Collaborate with technical and solution architects to define and implement solutions.
Coordinate communication within the project team and manage the resolution of risks, issues, and changes.
Design, specify, and execute test scenarios and scripts.
Lead the development and implementation of GxP validated systems.
Develop and conduct structured training classes for system users and provide one-on-one training and user assistance as needed.
Develop high-level and detailed project plans and ensure all stakeholders fully understand the scope and approach.
Document the results of business analysis and obtain sign-off on specifications.
Communicate effectively with senior management and key stakeholders regarding project deliverables, status, risk identification/mitigation, issue management, and budget spend.
Lead cross-functional project teams and work with business process owners to translate business requirements into technology solutions.
Oversee all phases of solution implementation, ensuring adherence to budget, schedule, and scope.
Provide ongoing project management support to plan, prioritize, and deliver system enhancements.
Requirements
KNOWLEDGE/SKILLS/ABILITIES REQUIRED
* Minimum level of education and years of relevant work experience.
- Bachelor's degree in a related discipline and a minimum of 12 years of progressively responsible experience in related roles (including a minimum of 10 years of demonstrated solutions implementation experience) in a pharmaceutical, biotechnology or related environment.
- Experience preparing and presenting summary information and proposals to senior leadership.
* Special knowledge or skills needed and/or licenses or certificates required.
- Direct and demonstrated IT solution implementation experience including experience leading large, complex, enterprise-wide, transformative projects.
- Expert experience identifying, developing, customizing and implementing vendor software, particularly Software As A Service (SaaS).
- Hands-on experience with one or more of the following: Research and Development (R& D) technologies, Document Management Systems (DMS), Enterprise Resource planning (ERP), Supply Chain, PMO implementation, and Customer Relationship Management (CRM).
- Proficiency with Microsoft Office (including extensive/applied experience using MS Project).
- Excellent verbal and written communication and skills.
- Ability to work independently and collaboratively, as required, in a fast-paced, matrixed, team environment consisting of internal and external team members.
- Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
- Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects.
*Special knowledge or skills and/or licenses or certificates preferred.
- Advanced (MS/MA) degree
- Advanced PowerPoint and Excel capabilities
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
