What are the responsibilities and job description for the Sr. IT Voice Services Engineer - OmniChannel position at Robert Half?
Job Description
Job Description
We are offering an exciting opportunity in the tech industry located in Las Vegas, Nevada, 89109, United States. As a Sr. IT Voice Services Engineer - OmniChannel, you will be at the forefront of our operations, ensuring the seamless integration of our voice services across various channels. This role is pivotal in maintaining our telecom systems and delivering top-tier customer service.
Responsibilities :
- Design, implement, and manage Avaya telecommunications systems.
- Ensure the smooth operation of our Omnichannel marketing strategies by integrating voice services.
- Identify and resolve any issues with our telecom systems to ensure uninterrupted service.
- Maintain up-to-date knowledge of advancements in telecom technology to recommend improvements.
- Collaborate with team members and stakeholders to enhance the efficiency of our voice services.
- Conduct regular system checks to ensure optimal performance and security.
- Provide technical support and guidance to team members.
- Document system configurations and changes to maintain a comprehensive record.
- Participate in strategic planning meetings to understand and align with business objectives.
- Demonstrable proficiency in Avaya technologies and systems.
- Extensive experience in Omnichannel marketing strategies and implementation.
- Strong knowledge of Telecom services, including system installation, troubleshooting, and maintenance.
- Ability to design and implement comprehensive IT voice solutions.
- Excellent problem-solving skills with the ability to handle complex technical issues.
- Solid understanding of networking protocols and infrastructure.
- Proven experience in managing and executing IT projects.
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively within diverse, multidisciplinary teams.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications in Avaya, Omnichannel marketing, or Telecom are highly desirable.
- Ability to work under pressure and meet strict deadlines.
- Strong analytical skills with a keen attention to detail.
- Proven ability to maintain confidentiality and handle sensitive information with discretion.
- Excellent organizational and time management skills.
