What are the responsibilities and job description for the Sr Member Service Representative position at Robert Half?
We are seeking candidates for a Senior Member Service Representative role at a local Methuen credit Union. They would act as a liaison between members and the credit union, addressing financial needs such as new memberships, account maintenance, consumer and real estate loans, debit fraud processing, and IRA account management. This position also supports the operations manager in supervising the teller line and cash management activities, while resolving member issues and performing various administrative tasks, including general ledger postings and report preparation.
Duties and Requirements: Key responsibilities include interacting effectively with members, promoting credit union products, and managing debit card activities. The ideal candidate will have a high school diploma (associate degree preferred), two years of customer service experience, and strong communication skills. Proficiency in Microsoft Office and eligibility for registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is essential, along with the ability to handle multiple tasks efficiently and maintain a flexible work schedule.
