Support Specialist

Job Overview: We are seeking a detail-oriented and motivated individual to join our team as a Marketing & Customer Service Associate. This associate level position will involve performing data entry tasks, assisting with accounts payable (AP) audits, and providing customer service support. The ideal candidate will have strong attention to detail, good communication skills, and a willingness to learn in a dynamic, fast-paced environment.

Key Responsibilities:

Customer Service:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide product or service information to customers and assist with troubleshooting or resolving issues.
• Record customer feedback and escalate unresolved issues to the appropriate team or supervisor.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Data Entry:

• Accurately input and maintain data into the company's database or relevant software systems.
• Verify data accuracy and completeness to ensure consistency and integrity.
• Perform routine checks to identify and correct errors or discrepancies in data.

Entry-Level AP Audit Support:

• Assist with the review and audit of accounts payable transactions.
• Support the reconciliation of AP records to ensure accuracy and compliance with company policies.
• Assist in gathering and organizing necessary documentation for audit purposes.
• Help identify discrepancies in AP records and work with the accounting team to resolve issues.