What are the responsibilities and job description for the Systems Administrator position at Robert Half?
Job Details
Description
We are offering an exciting, long-term contract opportunity for an experienced Systems Administrator in Duluth, Georgia. The successful candidate will join our team in the tech industry, where they will be tasked with resolving server and connectivity issues, providing varying levels of support to our customers, and managing our internal systems.
Key responsibilities:
Troubleshoot and resolve server and connectivity issues to ensure smooth business operations
Accept, review, and prioritize service requests, ensuring a timely response in line with our service level agreements
Work closely with the end-user, gathering necessary information to manage incidents effectively
Provide tier 1 support to customers when not dealing with server issues, escalating to tier 2 or tier 3 when necessary
Establish remote control sessions with end users to troubleshoot and resolve issues
Document incident resolution details in the detail oriented services automation solution, keeping track of service requests, their statuses, and time stamps
Confirm with the end-user that the issue has been satisfactorily resolved before closing the service request
Provide on-site support for customers, handling various devices including desktops, phones, network switches, firewalls, printers, and mobile devices
Manage server environments, including Windows and Linux, and handle communication devices such as routers, switches, wireless access points, and hotspots
Support software such as Office 365, customer's application software, and productivity software, as well as mobile device management software.
Requirements
Proficient in Cisco Technologies
Familiarity with Citrix Technologies
Advanced knowledge in Cloud Technologies
Experience with Dell Technologies
Ability to manage Firewall Technologies
Proficiency in AB Testing
Knowledge of Active Directory
Experience with Backup Technologies
Skilled in Cluster Analysis
Competent in handling Computer Hardware
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering an exciting, long-term contract opportunity for an experienced Systems Administrator in Duluth, Georgia. The successful candidate will join our team in the tech industry, where they will be tasked with resolving server and connectivity issues, providing varying levels of support to our customers, and managing our internal systems.
Key responsibilities:
Troubleshoot and resolve server and connectivity issues to ensure smooth business operations
Accept, review, and prioritize service requests, ensuring a timely response in line with our service level agreements
Work closely with the end-user, gathering necessary information to manage incidents effectively
Provide tier 1 support to customers when not dealing with server issues, escalating to tier 2 or tier 3 when necessary
Establish remote control sessions with end users to troubleshoot and resolve issues
Document incident resolution details in the detail oriented services automation solution, keeping track of service requests, their statuses, and time stamps
Confirm with the end-user that the issue has been satisfactorily resolved before closing the service request
Provide on-site support for customers, handling various devices including desktops, phones, network switches, firewalls, printers, and mobile devices
Manage server environments, including Windows and Linux, and handle communication devices such as routers, switches, wireless access points, and hotspots
Support software such as Office 365, customer's application software, and productivity software, as well as mobile device management software.
Requirements
Proficient in Cisco Technologies
Familiarity with Citrix Technologies
Advanced knowledge in Cloud Technologies
Experience with Dell Technologies
Ability to manage Firewall Technologies
Proficiency in AB Testing
Knowledge of Active Directory
Experience with Backup Technologies
Skilled in Cluster Analysis
Competent in handling Computer Hardware
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
