What are the responsibilities and job description for the Technical Support Specialist position at Robert Half?
Job Details
Description
Our client is seeking a Technical Support Specialist to work onsite in their downtown Minneapolis office.
Responsibilities:
Provide efficient and effective technical support to customers, addressing their queries and resolving issues
Operate and manage Microsoft Office 365 applications to support business operations
Use Active Directory services for network management and user authentication
Work with Microsoft Windows operating systems to troubleshoot and resolve technical issues
Employ your skills in Deskside Support and Desktop Support to enhance user experience and resolve issues
Provide End-User Support, assisting with hardware and software problems and providing solutions
Harness your knowledge of Cisco Technologies and Computer Hardware to maintain and repair systems
Utilize Citrix Technologies to support virtualization and networking functions
Monitor customer accounts and take appropriate action when necessary
Requirements
Minimum of 3 years of experience working in a technical support role within the financial services industry.
Proficiency in using Microsoft Office 365 for various administrative tasks.
Solid understanding and experience with Active Directory, including managing user accounts and troubleshooting issues.
Strong skills in Microsoft Windows, including installation, configuration, and troubleshooting.
Exceptional customer service skills, with the ability to handle customer queries and complaints professionally and efficiently.
Proven experience in deskside support, including setting up and maintaining workstations.
Demonstrated ability in desktop support, including diagnosing and resolving hardware and software issues.
Experience in providing end-user support, including training users to use technology efficiently and assisting with technical issues.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Our client is seeking a Technical Support Specialist to work onsite in their downtown Minneapolis office.
Responsibilities:
Provide efficient and effective technical support to customers, addressing their queries and resolving issues
Operate and manage Microsoft Office 365 applications to support business operations
Use Active Directory services for network management and user authentication
Work with Microsoft Windows operating systems to troubleshoot and resolve technical issues
Employ your skills in Deskside Support and Desktop Support to enhance user experience and resolve issues
Provide End-User Support, assisting with hardware and software problems and providing solutions
Harness your knowledge of Cisco Technologies and Computer Hardware to maintain and repair systems
Utilize Citrix Technologies to support virtualization and networking functions
Monitor customer accounts and take appropriate action when necessary
Requirements
Minimum of 3 years of experience working in a technical support role within the financial services industry.
Proficiency in using Microsoft Office 365 for various administrative tasks.
Solid understanding and experience with Active Directory, including managing user accounts and troubleshooting issues.
Strong skills in Microsoft Windows, including installation, configuration, and troubleshooting.
Exceptional customer service skills, with the ability to handle customer queries and complaints professionally and efficiently.
Proven experience in deskside support, including setting up and maintaining workstations.
Demonstrated ability in desktop support, including diagnosing and resolving hardware and software issues.
Experience in providing end-user support, including training users to use technology efficiently and assisting with technical issues.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
