What are the responsibilities and job description for the Technical Support Specialist position at Robert Half?
Job Details
Description
We are seeking a Technical Support Specialist to join our team in the Hi Tech Engineering industry. This position is based in Acton, Massachusetts, 01720, United States. As a Technical Support Specialist, you will be the initial point of contact for incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and teleconference skills. This role offers a contract to permanent employment opportunity.
Responsibilities:
Provide on-demand software support to clients, answering queries and demonstrating software use
Conduct software training sessions
Carry out software quality assurance testing
Troubleshoot internal software issues and liaise with managers and the development team
Utilize your skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service
Deliver customer service of the highest standard, handling incoming calls and emails from clients
Process and resolve customer inquiries efficiently
Monitor customer accounts and take appropriate action when necessary
Maintain customer credit records with accuracy and attention to detail.
Requirements
Minimum of 1 year experience in a relevant field
Proficiency in Cisco Technologies
Familiarity with Citrix Technologies
Experience with Cloud Technologies
Knowledge of Dell Technologies
Understanding of Firewall Technologies
Demonstrated ability to use Active Directory
Experience with Backup Technologies
Ability to handle Computer Hardware
Skills in Configuration Management
Strong Customer Service skills
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a Technical Support Specialist to join our team in the Hi Tech Engineering industry. This position is based in Acton, Massachusetts, 01720, United States. As a Technical Support Specialist, you will be the initial point of contact for incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and teleconference skills. This role offers a contract to permanent employment opportunity.
Responsibilities:
Provide on-demand software support to clients, answering queries and demonstrating software use
Conduct software training sessions
Carry out software quality assurance testing
Troubleshoot internal software issues and liaise with managers and the development team
Utilize your skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service
Deliver customer service of the highest standard, handling incoming calls and emails from clients
Process and resolve customer inquiries efficiently
Monitor customer accounts and take appropriate action when necessary
Maintain customer credit records with accuracy and attention to detail.
Requirements
Minimum of 1 year experience in a relevant field
Proficiency in Cisco Technologies
Familiarity with Citrix Technologies
Experience with Cloud Technologies
Knowledge of Dell Technologies
Understanding of Firewall Technologies
Demonstrated ability to use Active Directory
Experience with Backup Technologies
Ability to handle Computer Hardware
Skills in Configuration Management
Strong Customer Service skills
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
