Business Analyst - Microsoft Dynamics CE/D365

This position is onsite in Canton MA - No Remote Options

About the Company

With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment.

We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges and is wholeheartedly dedicated to the success of our customers. This customer-centric focus has led to extraordinary growth, and we are now seeking a Business Systems Analyst with experience in CRM applications to help improve, enhance and build systems that will improve our sales and back-office operations. This role provides a unique opportunity to shape the CRM strategy and drive impactful change within our organization. If you are passionate about using Microsoft Dynamics CE/D365 to enhance business processes and empower users, we would love to have you on our team.

Our Vision

Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.

• Every customer contact will result in an improved relationship with that customer.
• We will continuously strive to strengthen our supplier partnerships.
• We will encourage our fellow employees to reach their potential.
• Therefore, we will earn a fair profit and ensure our future.

Dynamics CE Business Analyst Job Description

We are seeking a skilled Dynamics CE/D365 (Customer Engagement) Business Analyst to lead a strategic CRM Project, leveraging Microsoft Dynamics CE/D365 to drive efficiency and standardize CRM practices across the organization. As the primary resource, this role will involve working closely with stakeholders to manage CRM setup, data integrity, user access, and process optimization, ensuring that the CRM aligns with business goals and enhances user productivity.

Key Responsibilities:

• Serve as the main resource for the CRM Management Project, overseeing the design, implementation, and ongoing management of Dynamics CE/D365.
• Collaborate with cross-functional teams and end-users to assess business needs, identify areas for CRM improvement, and develop effective CRM workflows.
• Manage the setup, configuration, and customization of Dynamics CE/D365 to support specific business processes, ensuring alignment with organizational goals.
• Establish standardized procedures for data entry, record updates, and user access within Dynamics CE/D365, maintaining data quality and consistency.
• Provide comprehensive training to users on Dynamics CE/D365, covering system access, data entry standards, and reporting functionalities to maximize user adoption and efficiency.
• Conduct regular audits of CRM data quality and system usage, addressing any issues and continuously improving data accuracy.
• Create and maintain detailed project documentation, including process guides, user manuals, and best practice guidelines for using Dynamics CE/D365.
• Work with IT and other stakeholders to plan and execute CRM system upgrades, integrations, and enhancements, staying current with Dynamics CE/D365 updates and best practices.

Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• Proven experience as a Business Analyst, with a strong focus on CRM systems, particularly Microsoft Dynamics CE/D365 & Dynamics Field Services.
• In-depth knowledge of Dynamics CE/D365 functionality (Sales and Field Services), configuration, and customization.
• Strong understanding of CRM best practices, data governance, and process standardization.
• Excellent communication and interpersonal skills, with the ability to work closely with users at all levels of the organization.
• Highly organized with a proactive approach to problem-solving and a commitment to data accuracy.