What are the responsibilities and job description for the Call Center Representative position at Robert Slack, LLC?
Job description
We are looking for a Call Center Representative that will be responding to its current and potential customers. The successful candidate will be able to accept ownership for effectively calling leads to set appointments for our Real Estate Agents and Mortgage Servicer. Must have previous cold-calling or customer service experience. High volume of outbound calls.
Responsibilities
- Manage large amounts outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, set appointments
- Build sustainable relationships and engage customers
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in an outbound sales or customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Job Type: Full-time
Salary: $14.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Night/Weekend shift
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Sales Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $14
