What are the responsibilities and job description for the FOH-General Manager position at Roberta's?
Job Title : General Manager
Reports To : Director of Operations
Direct Reports : FOH Management Team
Our ideal candidate would embody the brand while leading and driving the management team to provide amazing food and impeccable service. This candidate would not only have great attention to detail but also strong delegation skills and the ability to oversee the entirety of restaurant operations. Positive vibes and a can do attitude wanted.
QUALIFICATIONS :
Excellent at multitasking
Strong leadership skills
Strong innate sense of hospitality
3 years of progressive management experience
Ability to maintain a good handle of food and labor costs
Knowledge of POS systems and third party delivery platforms
Strong wine, beer and cocktail knowledge
Professional and productive communication skills
Experience working in a high volume restaurant
Must be flexible to work nights, holidays & weekends according to the needs of the business.
Food Handlers Certificate that meets local requirements
DUTIES & RESPONSIBILITIES :
Ensure that all guests receive warm and welcoming hospitality and that the Roberta's team is exceeding expectations at all times.
Continually strive to develop both hourly and management staff in all areas of managerial and professional development.
Make employment and termination decisions consistent with the Director of Operations' guidelines for approval or review.
Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
Ensure all management holds and leads effective pre-shift meetings
Manage and organize menus and hours of operation on all delivery platforms
Set the standards for safe work habits and DOH compliance, including but not limited to overseeing restaurant preparation for DOH inspection and managing the staff during inspection
Helps drive sales growth via execution and initiatives
Maintain clear and consistent communication with prompt and professional response to emails, texts, etc
Oversee cash handling and accounts payable procedures to ensure compliance with company policies, including petty cash reconciliation, weekly bank depositing and payroll administration
Manage labor to cover the needs of business while meeting weekly labor targets.
Serves as a mentor to newer members of the leadership team
Must be available and able to work 3-4 closing shifts per week Thursday through Sunday, be able to lift 50lbs and stand for long periods of time.
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