What are the responsibilities and job description for the Courtesy Patrol position at Roberts Resorts & Communities?
Description
Position Summary:
As a Courtesy Patrol you will contribute to the seamless operation of the Resort through exceptional customer service. Greet guests and residents warmly and professionally, ensuring a welcoming atmosphere from the moment they enter the resort. Engage in prompt yet courteous interactions with all residents and guests, maintaining a hospitable and professional demeanor at all times.
About Roberts Resorts & Communities:
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
PERFORMANCE OBJECTIVES:
- Provide exceptional customer service, ensuring guests feel welcomed and valued throughout their stay.
- Escort arriving guests to their sites, assisting with parking to prevent damage to resort property.
- Report departures to the main office in a timely manner, including meter readings.
- Monitor compliance with the Resort's rules and regulations, ensuring a safe and enjoyable environment for all.
- Report rule infractions to management, providing notices to guests as necessary.
- Additional duties as assigned
Requirements
KEY COMPETENCIES:
- Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence
- Communication Skills: Demonstrated effectiveness in both verbal and written communication, facilitating clear and concise interactions
- Problem-Solving Abilities: Capable of maintaining composure and finding effective solutions when faced with pressure or challenging situations
EDUCATION & EXPERIENCE:
- High school diploma or equivalent.
- Previous experience in customer service roles preferred.
- Familiarity with hospitality industry practices and procedures.
- Basic knowledge of safety and security protocols.
PHYSICAL REQUIREMENTS:
- Constantly stand, walk, push, pull, lift grasp; Frequently use arms and hands.
- Manual dexterity for using kitchen equipment.
- Clear vision and hearing to communicate effectively.
- Capability to lift and carry up to 20 pounds.
BENEFITS:
- Medical, Dental, and Vision
- Employer Paid Life Insurance
- Voluntary STD, LTD, Accidental, and Critical Illness
- PTO and 11 Paid Holidays
- 401(k)
- Working in an inclusive community!
- Complimentary stay at one of our resorts!
COMMITMENT TO DIVERSITY:
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@robertsrc.com.
