What are the responsibilities and job description for the Housekeeper Supervisor position at Roberts Resorts & Communities?
Description
Position Summary:
A housekeeping supervisor oversees the cleanliness and maintenance of accommodations and common areas within a property. They ensure that staff adhere to cleaning protocols, maintain inventory of supplies, and respond promptly to guest needs. With strong attention to detail and organizational skills, they coordinate schedules, prioritize tasks, and ensure that cleaning standards exceed expectations. Ultimately, their leadership ensures a comfortable and hygienic environment for guests, contributing to a positive guest experience and the overall success of the property.
About Roberts Resorts & Communities:
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
PERFORMANCE OBJECTIVES:
- Clean, sanitize, and thoroughly stock resort restrooms, kitchens, and communal areas.
- Maintain the functionality of washers and dryers by cleaning surfaces and removing lint buildup regularly.
- Ensure pristine cleanliness of all floors through sweeping, vacuuming, mopping, and periodic waxing and buffing.
- Keep windows, screens, and window ledges spotless and in proper working order.
- Maintain cleanliness and organization in all offices, promptly emptying trash containers as necessary.
- Adhere strictly to safety protocols and procedures at all times.
- Promptly report any unsafe or hazardous conditions, incidents, accidents, or equipment defects to the resort manager or maintenance supervisor.
- Undertake any other duties or special projects as assigned by management.
Requirements
KEY COMPETENCIES:
- Attention to Detail: Being meticulous in cleaning and organizing various areas of the house is crucial. Paying attention to small details ensures a thorough job and maintains high standards of cleanliness.
- Time Management: Efficiently managing your time is important to complete tasks within designated time frames. Prioritizing tasks and planning your schedule can help you accomplish more in less time.
- Organization Skills: Keeping track of cleaning supplies, schedules, and tasks requires strong organizational skills. A well-organized approach ensures efficiency and prevents overlooking important tasks.
- Attendance and Punctuality: Consistently being present and punctual demonstrates reliability and dedication to fulfilling responsibilities.
- Timely Response to Guest Needs: Responding promptly to guest requests and ensuring their needs are met in a timely manner contributes to a positive guest experience.
- Completion of Assigned Tasks: Diligently completing all assigned tasks demonstrates accountability and contributes to the smooth operation of the property.
- Exceeding Time to Clean Standards for Cabins: Going above and beyond to ensure cabins are cleaned to exceptionally high standards within a reasonable time frame enhances guest satisfaction and reflects positively on the property.
- Exceeding Time to Clean Standards for Common Areas: Demonstrating exceptional efficiency and thoroughness in cleaning common areas beyond standard expectations contributes to a welcoming and well-maintained environment for guests and staff.
EDUCATION & EXPERIENCE:
- High school diploma or GED
- Must be hardworking, reliable and focused on providing exceptional customer service
- Must be organized and detail-oriented with the ability to manage multiple tasks simultaneously
- Previous experience cleaning homes or other large facilities
- Demonstrated knowledge of general janitorial work
- Knowledge of safety measures required when using various cleaning chemicals
PHYSICAL REQUIREMENTS:
- Constantly Stand, Walk, and use hands
- Lifting Requirements: Up to 25 lbs.
- Environment Conditions: Temperature Changes
BENEFITS:
- Medical, Dental, and Vision
- Employer Paid Life Insurance
- Voluntary STD, LTD
- Voluntary Accidental and Critical Illness
- PTO and 11 Paid Holidays
- 401(k)
COMMITMENT TO DIVERSITY:
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@robertsrc.com.
