What are the responsibilities and job description for the Front Desk Associate position at Roberts Resorts?

Job Description

Description : Position Summary :

The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations.

About Roberts Resorts & Communities :

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

PERFORMANCE OBJECTIVES :

Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
Provide assistance and respond to queries via online chat to enhance customer experience
Report resort comments, suggestions, and complaints to the General Manager for timely resolution
Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms
Initiate collection calls for site rental payments as instructed, ensuring timely payments
Utilize email communication to correspond with residents and potential guests as required
Maintain organized resort files, reports, and records, ensuring accuracy and completeness
Upload resident files and communications to Rent Manager for documentation and tracking purposes
Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
Monitor office supplies inventory and place orders as necessary to ensure availability
Manage mail and packages, sorting and distributing them to designated mailboxes
Secure documents for leases and maintain confidentiality of sensitive information
Input meter readings accurately to track usage and manage utility billing processes
Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
Performs other related duties as assigned

Requirements : KEY COMPETENCIES :

Customer Service Skills : Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.

Communication : Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members.

Multitasking : Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously.

Attention to Detail : Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks.

Adaptability : Adapts to various situations and addresses guest needs promptly and professionally.

Problem-Solving : Exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions.

Organization : Maintains orderly records, manages office supplies, and handles administrative tasks effectively.

Computer Proficiency : Proficient in using property management software and Microsoft Office applications.

Positive Attitude : Maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk.

EDUCATION & EXPERIENCE :

High school diploma or equivalent required

Prior experience in customer service, front desk operations, or hospitality industry is preferred but not required.

Proficiency in using computer systems, including property management software and Microsoft Office suite, is desirable.

Strong communication and interpersonal skills are essential, along with the ability to multitask and work in a fast-paced environment.

PHYSICAL REQUIREMENTS :

Constantly sit, talk, or hear; Frequently use hands.

Manual dexterity for handling paperwork and using office equipment.

Clear vision and hearing for reviewing documents and communicating effectively.

Capability to lift up to 10 pounds.

BENEFITS :

Medical, Dental, and Vision

Employer Paid Life Insurance

Voluntary STD, LTD, Accidental, and Critical Illness

PTO and 11 Paid Holidays

401(k)

Working in an inclusive community!

Complimentary stay at one of our resorts!

COMMITMENT TO DIVERSITY :

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@robertsrc.com.

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