What are the responsibilities and job description for the IT Technician I position at Robertson, Anschutz, Schneid, Crane & Partners,...?
Company/Description Summary
Robertson, Anschutz, Schneid, Crane & Partners, PLLC provides elite legal representation to mortgage servicers in the context of foreclosure and bankruptcy cases. Our offices, home to more than 1000 employees across 18 states, work diligently to ensure our interests are in constant alignment with those of our clients. Visit our website at www.raslegalgroup.com for more insight into our organization and leadership team.
Job Summary/Overview
We are seeking an Entry-Level IT Technician to join our IT Helpdesk team, supporting the technology needs of our nationwide workforce. This role involves troubleshooting hardware, software, and network issues while collaborating with Network, Systems, and Information Security teams to ensure system performance, uptime, and security compliance. The ideal candidate is eager to learn, detail-oriented, and capable of following and contributing to documented procedures. Strong problem-solving skills, effective communication, and the ability to work independently and collaboratively are essential.
Responsibilities include resolving IT requests, escalating issues when necessary, and ensuring smooth shift transitions. We prioritize internal promotions, training, and professional development, offering opportunities for growth as employees gain experience and demonstrate consistent performance.
Essential Duties and Responsibilities
Active Directory Management:
- Create, modify, and delete user accounts.
- Understanding of Group policies and security permissions.
- Troubleshoot and resolve Active Directory-related issues.
Printer Management:
- Install, configure, and troubleshoot printers.
- Provide user support for printing-related issues.
Hardware and Software Troubleshooting:
- Diagnose and resolve hardware and software issues.
- Perform routine maintenance and updates on computer systems.
- Collaborate with the infrastructure team for escalated problem resolution.
IP Phone Systems:
- Configure and troubleshoot IP phone systems.
- Provide user support for telephony-related issues.
User Support:
- Provide technical support to end-users via various channels (phone, ticketing system, in-person).
- Educate users on IT best practices and procedures.
- Address and resolve IT-related service requests.
Documentation:
- Maintain accurate and up-to-date documentation for IT systems and procedures.
- Create user guides and documentation for common issues.
Among other IT-related tasks
Schedule
Flexible
Other Duties
- N/A
Qualifications
Required:
- Comp TIA A or similar training
- Understanding of Active Directory
- Excellent communication and interpersonal skills.
Preferred:
- Fundamental understanding of client and server operating systems, networking, components of internet communication, and associated technologies.
- Fundamental understanding of ITIL and the concepts of service delivery, continuous improvement, change management, and incident resolution.
- VPNs.
- Analog & IP telephone systems.
- Microsoft Office, Exchange, SharePoint, and Active Directory
- Ticketing systems and functionality.
- Email filtering such as Mimecast.
- Remote support software and setup, such as Citrix
RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
Education
Required Education:
A degree in Information Technology or a related field is preferred. Additionally, candidates with one or more of the following certifications will be given preference:
- CompTIA A
- ITIL Foundation
- CompTIA Security
- Microsoft Certified: Azure Fundamentals (for cloud-based environments)
Note: While a degree is preferred, equivalent work experience and relevant certifications will also be considered. This list is not exhaustive, and candidates with other relevant certifications may be considered based on the discretion of the hiring team. This combination of education and certifications is intended to ensure that the candidate has both the theoretical knowledge and practical skills required for the position.
Physical functions
While performing the duties of this job, the employee is regularly required to sit, talk, type, listen, and use repetitive motions. Tasks may involve extended periods at a keyboard or workstation and involve frequent handling of computer equipment. The employee is frequently required to stand, walk, and use hands and fingers to handle and feel. The employee is occasionally required to bend, kneel, crouch, climb stairs, and reach overhead to service hardware and software used by the organization. Occasionally the employee will need to be able to lift and move up to 40 pounds.
Work Environment
The work environment for this role is generally indoors at a desk in a well-lighted, climate-controlled cubicle or office with moderate noise levels.
Travel
Occasional opportunities for travel within the US.
