What are the responsibilities and job description for the Business Analyst III position at Robertson & Company Ltd.?
Employing Organization : Employee Enablement
Job Summary : The Business Analyst will support the Employee Enablement group by analyzing and mapping business processes, identifying areas for improvement, and ensuring the effective implementation of solutions. The analyst will work closely with colleagues in Employee Enablement and other departments to gather requirements, baseline current operating environment, and define strategy and tactical actions to transform the environment. The role involves collaboration with various stakeholders to enhance the efficiency and effectiveness of Employee Enablement processes and services.
Key Responsibilities :
- Assess the current state of key employee enablement areas such as the Service Desk / Helpdesk.
- Evaluate AI and Chatbot technologies and capabilities being implemented from ServiceNow and Copilot.
- Collaborate with the Service Desk, internal EE development team, and the PowerApps team to set a strategy for organizational operational efficiencies.
- Create the proposal to transition more to self-help and automation, reducing reliance on actual calls.
- Assess trends and opportunities across Financial Services and best-in-class organizations.
- Set the direction, create presentations, and develop action plans necessary to execute strategies.
- Gather and document business requirements from stakeholders.
Qualifications :
Must Have
Nice to have skills
