What are the responsibilities and job description for the Technical Support Specialist position at Robin?
About Robin:
Today’s offices are powered by Robin. We help global organizations create better office experiences. With leading space data and employee insights driving your workplace strategy, the office becomes less of a mandate and more of a magnet for intentional collaboration.
Our platform bridges the gap between people and places empowering workplace leaders to create collaborative, cost-effective and cohesive office experiences. Robin centralizes the management of workplace operations and visitors, helping companies optimize space investments.
Hybrid Work. We believe in creating a workplace environment where magic happens, where the best work gets done when employees have the best of both worlds. As our teams value the energy of in-person collaboration and the productivity of heads-down remote work, we ask our Robinauts to come into the office at least two days a week, so we can live by our customers’ experiences and address pain points to make our product even better.
We’re looking for an inspiring Technical Support Specialist to join our team focused on customer support.
This role is interesting because:
- You are the initial point of contact for resolving technical issues for our customers.
- You are a trusted internal resource for other teams’ related questions and issues.
- You are qualified if you have:
- Strong written and verbal communication skills and a collaborative attitude.
- Hands on experience with diagnosing and resolving basic technical issues.
- Sound analytical thinking skills and keen attention to detail.
- Good time management skills and work productively with minimal supervision.
- Strong ability to communicate reasonable expectations for a resolution to stakeholders.
How our values show up in this role:
- Drive: You dig into problems raised by customers, clear any confusion around product functionality, and guide them to a solution.
- Innovate: You are passionate about creative problem solving and look for efficient paths to resolution in customer tickets and internal processes.
- Adapt: You thrive in a fast paced environment and collaborate readily, working as a team with associates from all functional areas of our organization.
- Unite: You are a strong communicator and pass on information to your team members, directing unresolved issues to the next level of support personnel.
Benefits:
- Medical & Dental Insurance through Blue Cross Blue Shield covered at 85% for employee and family members.
- Vision Insurance offered through EyeMed
- Company sponsored 401k with up to a 3% match
- Incentive Stock Options
- 100% Paid Parental Leave
- Flexible vacation time (that we actually use!)
- 12 company holidays
Perks:
- Professional Development Stipend
- Talent Referral Program
- Recognition perks
- Annual company kickoff in Boston
- In-Office Commuter Stipend
We Celebrate Diversity
Robin is committed to creating a workplace that reflects the world around us. We believe that the key to good work is empowering our people and we know that diversity and inclusion are a large part of this equation. Our realities shape our everyday experiences and it’s our responsibility to our employees, our customers and our communities to address the issues with workplace representation. Robin does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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