Client Service Rep

At Robinhood Markets, we're dedicated to democratizing finance for all. Our vision is a financial system where everyone can participate. We're building products and services that make it easier for people to access financial information and take control of their money.

Job Summary

We're seeking curious, growth-minded individuals to join our team as Advanced Services Representatives. In this role, you'll be empowered to help customers with complex issues, empower them to learn and grow as traders, and provide feedback to business partners to enhance our product and platform.

About the Role

• Solve customer issues efficiently and effectively with empathy
• Communicate with customers using email, chat, and phone channels
• Creatively discover ways to improve productivity for the Customer Experience team
• Display deep subject mastery of complex financial concepts like Equities Trading, Margin, and Options Trading
• Master Robinhood's policies and procedures pertaining to complex customer scenarios and translate them into outstanding customer interactions

Requirements

• Bachelor's Degree from an accredited institution
• 2 years experience in a support/service role for a financial services company
• Ability to provide exceptional service in multiple channels including phone, chat, and email
• Familiarity with financial services and the stock market
• The ability to quickly defuse customer anxiety through exceptional customer service skills
• Possessionionate about efficiently helping our customers
• Strongly preferred - mastery of complex financial topics such as Options & Margin

Benefits

• Market competitive and pay equity-focused compensation structure
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits