What are the responsibilities and job description for the Remote Client Service Rep/Financial Services position at Robinhood?
About Us
We are a leading fintech company that democratizes finance for all. Our mission is to make financial markets accessible to everyone.
Job Description
We are seeking curious and growth-minded individuals to help shape our vision, structures, and systems. As a Platinum Desk Representative, you will be empowered to help our most active customers with complex issues.
Key Responsibilities:
- Deliver a best-in-class customer experience by solving complex customer issues efficiently and effectively through customer advocacy and empathy.
- Communicate with customers across various live interaction channels, including email, chat, and phone.
- Engage with customers via proactive outbound calls to deepen customer relationships, create awareness of products & services, and expand share of wallet.
- Utilize our interaction model to deliver world-class customer service.
Requirements:
- 2 years of experience in a customer support/service role for a financial services company.
- Experience working with High Net Worth and/or Active Trader customers.
- Possession of a passion for efficiently helping customers reach their financial goals.
- Ability to provide exceptional live service, both in-office and remote.
- Familiarity with financial services and the stock market.
- Able to act independently and be self-motivated while also supporting a team-centric environment.
Benefits:
- Market-competitive and pay equity-focused compensation structure.
- Dedicated mental health support for employees and eligible dependents.
- Generous time away, including company holidays, paid time off, sick time, parental leave, and more.
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits.
