Member Engagement Manager

What You’ll Do:

Member Engagement Leadership & Strategy

• Lead the Member Engagement team, ensuring accurate reporting, data-driven decision-making, and continuous process improvements.
• Guide and mentor team members in the execution of digital content initiatives, providing expertise and
• support as needed, while also setting clear goals and expectations for the member engagement team.
• Provide regular feedback and performance evaluations to drive continuous improvement and ensure alignment with organizational objectives.

Member Relationship Management & Retention

• Foster strong relationships with members through proactive communication, outreach, and issue resolution.
• Monitor and analyze member feedback from surveys (NPS, OSAT), focus groups, online reviews, and direct member interactions to improve service quality and accessibility.
• Drive initiatives to enhance member retention, ensuring a seamless onboarding experience for new members.

Data Analysis, Performance Tracking & Reporting

• Oversee the tracking of member behaviors and trends, providing strategic recommendations for improving engagement and organizational growth.
• Prepare and present reports to senior management on member satisfaction, engagement metrics, and actionable insights.
• Implement feedback loops to continuously refine engagement initiatives based on member and staff input.

Project & Platform Management

• Lead special projects related to member engagement, ensuring successful development, testing, and execution.
• Oversee the administration of survey platforms and Lobby Management tools, optimizing system functionality and user access.
• Support additional Member Engagement functions as needed to achieve departmental and organizational objectives.

Continuous Improvement & Industry Best Practices

• Stay informed on industry trends and best practices in member engagement, applying insights to enhance strategies.
• Develop and implement innovative initiatives to elevate the overall member experience.
• Collaborate with cross-functional teams to drive engagement initiatives aligned with the credit union’s mission.

What You Can Expect:

• We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Benefits and Perks

Employer-Paid Benefits:

• Health Insurance (only employee premium paid)
• Short and Long Term Disability
• Life Insurance and AD&D

Benefits:

• Dental & Vision Insurance
• Health Care and Dependent Care Flex Spending Accounts
• 401K Plan with match (based on length of employment)

Perks:

• Generous paid time off- Earn over 3 weeks of PTO during your first year of employment
• Holidays- 11 observed holidays in addition to paid time off
• Tuition reimbursement- Up to $5000 per year
• Performance based Incentive program

Salary : $5,000