What are the responsibilities and job description for the Service Agent II position at ROBINS FINANCIAL CREDIT UNION?
What You’ll Do:
- Take incoming member service related phone calls such as balance inquiries, conducting transactions, initiating various account file maintenance requests, open and close accounts and additional products, and other service related requests.
- Complete fraud and dispute reporting, and digital banking troubleshooting, and assist with escalated member service requests
- Conduct member interactions efficiently by meeting average handle time metrics, following stated processes and procedures and mitigating fraud and risk to the credit union through remote communication channels.
- Actively seek opportunities to educate members on additional products and services, to support our growth and self-service initiatives.
- Deliver exceptional service by living out our mission, vision, and core values and meeting our service level expectations.
- Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.
What You Can Expect:
- We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Benefits and Perks
Employer-Paid Benefits:
- Health Insurance (only employee premium paid)
- Short and Long Term Disability
- Life Insurance and AD&D
Benefits:
- Dental & Vision Insurance
- Health Care and Dependent Care Flex Spending Accounts
- 401K Plan with match (based on length of employment)
Perks:
- Generous paid time off- Earn over 3 weeks of PTO during your first year of employment
- Holidays- 11 observed holidays in addition to paid time off
- Tuition reimbursement- Up to $5000 per year
- Performance based Incentive program
Salary : $5,000
