What are the responsibilities and job description for the Field Service Administrator position at Robinson Fans, Inc.?
Who We Are
Robinson Service is an integral part of Robinson Fans, Inc.’s family of companies. With over 130 years of operation, Robinson is a significant player in industrial air moving solutions, equipment, and services.
Robinson Service has been loyally serving the industrial community since 1986. Our Field Service Team allows us to offer our customers turn-key service seamlessly.
No matter the situation, Robinson Service is committed to providing our customers with unparalleled customer service and solutions for their industrial equipment needs. With over 250 years of combined experience in the field, our knowledge and problem-solving abilities are unrivaled by our competitors.
We are seeking a highly motivated Field Service Administrator for our Service Company. This position reports to the General Manager in Trussville, Alabama. This team member will serve as the receptionist or first-line liaison to internal and external contacts and provide a variety of office support.
Robinson Service is an integral part of Robinson Fans, Inc.’s family of companies. With over 130 years of operation, Robinson is a significant player in industrial air moving solutions, equipment, and services.
Robinson Service has been loyally serving the industrial community since 1986. Our Field Service Team allows us to offer our customers turn-key service seamlessly.
No matter the situation, Robinson Service is committed to providing our customers with unparalleled customer service and solutions for their industrial equipment needs. With over 250 years of combined experience in the field, our knowledge and problem-solving abilities are unrivaled by our competitors.
We are seeking a highly motivated Field Service Administrator for our Service Company. This position reports to the General Manager in Trussville, Alabama. This team member will serve as the receptionist or first-line liaison to internal and external contacts and provide a variety of office support.
What you’ll do
Accounting Support
- Forward/scan accounting documents/invoices rec’d in mail to accounting staff.
- Use the ERP system to handle large volumes of data: creating/editing simple databases, inputting data, retrieving records, and generating reports.
- Maintain W-9s and sales tax exemption certificates; send certificates to suppliers as requested.
- Assist in the management of inventory and shop supplies.
- Maintaining a Maintenance and Certification log of shop equipment.
- Forwarding payments to the lockbox and providing customers with directions on proper payment.
Office Support
- Take and distribute notes during meetings.
- Manage office, PPE, and first aid supply inventory, placing orders as necessary.
- Answer phones and greet visitors in a professional manner.
- Ensure the smooth operation of office systems (computers, camera, security, phone), coordinating repairs and maintenance when needed.
- Maintain and oversee various records for Robinson Service.
- Provide day-to-day administrative support as required.
What You Bring
- A high school diploma is required, and a degree in business or a related field is preferred.
- 2 years of relevant experience preferred.
- Strong attention to detail.
- Excellent written and verbal communication skills.
- Proven ability to follow through on tasks and projects.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to proactively identify and address needs.
- Capable of multitasking and prioritizing in a fast-paced environment.
- Well-organized and able to manage time effectively.
Benefits
Robinson offers a competitive salary and a comprehensive benefit plan that includes medical, dental, prescription, vision, life, pet insurance, identity theft insurance, hospital indemnity, disability, 401k w/ strong company match, annual profit sharing, and paid time off, including paid vacation, ten paid holidays, and paid parental leave.
Robinson is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law.
