Executive Assistant - Marketing & Customer Success

Description

Founded in 1973, Robinson Helicopter Company Inc., (RHC), is the preeminent manufacturer of civil helicopters located in Torrance, California. Robinson has built its reputation on a 50-year history of commitment to providing affordable and quality aircraft with a wide range of applications. We have a strong engineering team; almost 85% of our manufacturing processes, including production of parts and assembly, are done in our Torrance location. We also offer comprehensive overhaul services while rapidly responding to customers’ needs; to keep their aircraft flying. Our commitment to our vision of keeping our customers flying has earned RHC a variety of recognitions from our customers.

We are an engineering-focused organization that provides its team members with tremendously challenging, and exciting opportunities to contribute to the future of vertical flight. We are actively seeking an experienced Executive Assistant, Marketing & Customer Success Operations. This position work from our Torrance, CA locations, and reports to the Vice President of Marketing & Communications, and Vice President of Customer Success.

This role is critical in supporting the efficient and successful support of the Marketing & Customer Success departments at Robinson Helicopter Company. The Executive Assistant will play a key role in managing budgets, branded merchandise inventory, vendor relationships, and scheduling of formal customer visits while also providing essential administrative support for various marketing, communications, and customer success growth initiatives.

Position Responsibilities

• Budget Management & Financial Oversight:
• Manage intricate budgets across various marketing and customer service areas, ensuring accuracy and adherence to financial guidelines.
• Manage budgeting, billing, and invoicing of external vendors within the marketing and customer service teams.
• Track and reconcile all expenses related to marketing campaigns, customer service initiatives, and team travel.
• Prepare and analyze monthly financial reports on all budgets, merchandise inventory, and profitability with the finance team.
• Expense reporting for growth initiatives
• RHC Branded Inventory & Merchandise Management:
• Manage all RHC inventory on site and in the online store.
• Order and ensure the merchandise store is stocked with high-performing merchandise and merchandise.
• Support swag and give away orders that support customers, new business, dealers, and trade show attendees engaging them.
• Event & Travel Support:
• Support trade show planning and group travel booking as necessary, including:
• Researching and booking travel accommodations (flights, hotels, transportation)
• Assisting with event logistics and on-site support as needed
• Training & Development Support:
• Support dealer and service center training, including:
• Scheduling training sessions and coordinating logistics
• Assisting with the development of training materials
• Providing administrative support to trainers
• Report tracking of dealer and service center agreement information for compliance

• Communication & Scheduling
• Manages communication both internal and external
• Coordinates with internal and external executives and customers on various projects and tasks as assigned by marketing and customer success teams
• Assists with calendar management, scheduling appointments, and coordinating meetings with team members
• Provides clerical support such as data entry, document preparation, and proofreading materials for accuracy
  

Qualifications

Education Requirements: A Bachelor’s degree or 3 years’ experience in an administrative role supporting senior executives.

Competency Requirements Include

• 3 years of proven experience in a professional business setting as an Executive Assistant, Project Manager or similar role
• Strong understanding of budget management principles and financial reporting
• Experience with inventory management systems and processes
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems
• Excellent organizational, time management, and communication skills (both written and verbal)
• Detail-oriented with a high degree of accuracy and a proactive approach to problem-solving
• Ability to work independently and as part of a team
• Experience with Oracle CRM preferred but not required
• Knowledge of aviation, mobility, and/or manufacturing industry is preferred.
  
  

What can a career at RHC offer you?

We offer our teams members opportunities for training, development and learning. Our performance management system is structured to provide opportunities for career focused development. Our career development is supported with a great tuition reimbursement program.

Compensation & Benefits

Robinson Helicopter Company offers salary increases twice a year. We offer comprehensive group health plans including medical EPO, PPO and High Deductible Health Plans with Health Savings Account, dental, vision and other supplemental plans which begin on the day you begin employment with RHC. Our Supplemental Plans include Voluntary Life Insurance, and Pet Insurance. RHC offers a competitive 401k Plan.

If your career goals include working on a dynamic team with an exciting product as helicopters, why not apply and give yourself a chance to speak with our team?

Robinson Helicopter Company is an Equal Opportunity Employer.