IT Support (H2) - Days

The IT Support :position :is responsible for responding to end-user requests related to software/hardware errors, configuring new workstations, equipment moves, change requests, and maintaining inventory. Will also determine disk storage allocation, backup and restore requirements, and redundancy needs.

RESPONSIBILITIES::

• Sets up/deletes user workstations, network printers, and IT-related equipment.
• Manages IT fixed-asset inventory and IT supplies.
• Manages IT ticket assignment and response within SLA.
• Manages software and hardware on corporate computing platforms.
• Manages maintenance of the current solutions that govern desktop and laptop hardware-software standards and configurations.
• Supports in monitoring of disk space, system and application errors, memory and swap space utilization, disk performance, CPU, and processes.
• Monitors and maintains network and services configuration and troubleshooting.
• Maintains the user endpoint security agent.
• Performs data backup/recovery for workstations.
• Manages Microsoft Office 365 and Azure AD user and computer account, group membership administration.
• Maintains department profitability through research, report analysis, identifying trends, defining problems, and developing appropriate responses.
• Occasionally travel from/to other RPI local facilities.
• Follows/enforces that everyone adheres to the Standard Operating Procedures (SOP’s), Good
Manufacturing Practices (cGMP’s), Standard Safety Practices, and all company policies/procedures.
• Completes other projects and tasks as assigned by management.

QUALIFICATIONS:

• Bachelors of Computer Science degree and 3 or more year related computer, Information Technology and/or combination of education and experience.
• 2 years’ experience in personal computer operating systems, helpdesk system
• 1 years’ experience in Office 365, Exchange Online, and Azure AD
• Extensive knowledge of Windows 10, Server 2019 and helpdesk ticketing system
Adaptability/Flexibility - adapt to changing circumstances/environments, and to embrace new ideas.
• Communication Skills (Oral/Written) - speaks clearly, concisely, and accurately to ensure effective department operations. Bilingual in Vietnamese is a plus.

What We Offer: :

• Competitive Wages, position starts at $70,000-$75,000/annually, depending on experience.
• Medical & Dental (company pays 75% of employees HMO plans)
• Discounted Vision
• 401k match up to 3% of your salary
• Paid Holidays
• Vacation Days
• Sick Days

Robinson Pharma is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Robinson Pharma takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.

Robinson Pharma, Inc will conduct a background check by using a third-party vendor to conduct such background investigations. After acceptance of an offer, you will be asked to complete and deliver authorization, consent and release of all background information. Employment will be 'at-will' and may be terminated at any time, with or without notice by either party in writing.