What are the responsibilities and job description for the HEAD OF PRODUCT AND OPERATIONS position at RoboForce?
We are seeking a proactive Head of Product and Operations to manage customer programs and drive operational excellence at RoboForce. This role focuses on seamless customer onboarding, translating business needs into actionable requirements, and ensuring successful program execution.
Responsibilities :
- Serve as the primary contact for customers, ensuring their needs and goals are met.
- Lead program planning and execution to deliver projects on time and within scope.
- Collaborate with customers and internal teams to define and document clear requirements.
- Translate customer insights into product opportunities and improvements.
- Facilitate feedback loops between customers, engineering, and leadership.
- Manage cross-functional relationships to coordinate resources and resolve roadblocks.
Qualifications :
Preferred Skills :
