Delivery Manager

WE EMBRACE A TALENT-LED CULTURE

Our work is driven by our team’s desire to be pioneers.

In 2009, we created Robots & Pencils with the then-contrarian view that mobile would be more transformative than the Internet. Turns out we were right.

Today, our thinking is rooted in the belief that, in the age of unprecedented technology acceleration, maintaining a competitive advantage requires new strategies and a focus on innovation.

Our approach has been to create a company designed to follow the talent, allowing us to amass an unfair share of hyper-skilled people who call Robots & Pencils home. A team of people who not only develop innovative solutions to transform businesses, but also create products that have been previously inconceivable.

Our Core Values:

• Strong Work Ethic
• Top Drawer
• Always Learning
• Heart
• Discipline
• Efficacy
• Together
  
  

Robots & Pencils Offers:

We care about Talent. Hard stop.

We do this in many ways, by offering:

• An attractive compensation package
• Hybrid work environment
• A fast paced environment with a culture that embraces change, and working together to find a far better way
• High quality talent: we hire only the best talent we can find. You do remarkable things and solve tough problems where many others have failed before.
• Excellent benefits Medical, Dental, Vision etc. (this routinely gets reviewed each year for enhancements)
• Paid stat/federal holidays, vacation and sick days
• Flexible paid stat/federal holidays (because we care about what you care about and want to celebrate our culturally diverse team!)
• R&P branded swag
• Parental & adoption leave top up / salary continuance
• 401K/RRSP matching
  
  

But we also know a job isn’t just defined by the above, so we pride ourselves in being a company that also offers:

• A #FollowTheTalent mentality -- meaning you can be located anywhere in North America and work remotely. (We have 10 years of experience building virtual working environments #WeKnowWhatWereDoing)
• A dynamic, fast-paced environment where we’re constantly #alwayslearning.
• And lastly, a team that cares about you and wants to drive the talent experience. How do we do this? Over the years we’ve hosted comedian shows, had holiday parties, happy hours, brunches with the CEO, surprise coffee runs for the team, health & wellness events and prizes, trivia nights, surprise dinners for R&P team members and their family and so much more! (And yes, we’ve prioritized a way to do these things in a virtual setting and not just in person - thank you Zoom!) Job Description
  
  

We are seeking a highly experienced and results-oriented Senior Delivery Manager to oversee and lead development projects executed by our North American onshore and Eastern Europe offshore teams. This role demands a data-driven approach to decision-making, strong client engagement skills, and the ability to manage project deadlines effectively. The role includes at least once a month travel to client sites in the USA to strengthen relationships and ensure alignment with business objectives.

Key Responsibilities

Team Leadership and Coordination

• Manage and lead onshore & offshore development teams, fostering a culture of collaboration, excellence, and accountability.
• Act as the primary bridge between onshore stakeholders and offshore teams to ensure seamless communication.
  
  

Delivery Management

• Oversee the successful delivery of multiple concurrent projects, ensuring timelines, budgets, and quality standards are met.
• Define and track key performance indicators (KPIs) to measure and ensure delivery success.
• Apply a data-driven approach to monitor project performance and optimize team output.
  
  

Project Planning and Execution

• Collaborate with product managers and stakeholders to create and prioritize project roadmaps.
• Proactively manage risks and implement contingency plans to meet project deadlines and objectives.
  
  

Client Engagement and Communication

• Build and maintain strong relationships with clients, acting as the primary point of contact for project updates and deliverables.
• Regularly update stakeholders on project progress, risks, and mitigation strategies.
• Travel periodically to client sites in the USA for meetings, relationship building, and alignment on project goals.
  
  

Technical Oversight

• Provide strategic guidance to development teams on architecture, design, and best practices.
• Drive the adoption of modern technologies, tools, and processes to improve efficiency and delivery outcomes.
  
  

Process Improvement

• Implement and optimize agile methodologies tailored to distributed team dynamics.
• Identify and resolve bottlenecks in communication, development, and delivery.
  
  

Required Skills & Qualifications

• 12 years in Software Development with at least 5 years managing distributed onshore & offshore development teams, preferably in Eastern Europe.
• Proven track record of delivering projects on time and within budget.
• Strong experience in managing deadlines and ensuring project success under tight schedules.
• Ability to manage and optimize cross-functional team performance through data-driven insights.
• Strong understanding of software development lifecycle (SDLC) and agile methodologies.
• Experience with modern tech stacks and cloud-based solutions.
• Ability to provide architectural and technical leadership when required.
• Exceptional communication, negotiation, and relationship management skills.
• Experience working directly with clients, including presenting updates, managing expectations, and resolving escalations.
• Experience working with Eastern European developers and a strong understanding of their working culture and strengths.
• Familiarity with project management tools (e.g., Jira, Trello, Confluence).
• A technical or managerial certification (e.g., PMP, Scrum Master, SAFe Agile).
• Prior experience in roles requiring international travel and cross-cultural collaboration.
  
  

Personal Competencies

• Demonstrates strong ownership and accountability, delivering projects on time, within budget, and to the highest standard.
• Thrives in collaborative environments, effectively working with geographically dispersed teams.
• Flexible and adaptable, quickly adjusting to evolving client needs and dynamic project requirements.
• Embraces a practical, hands-on approach with a startup mindset, focusing on execution over theory.
• Resourceful and proactive, with a proven ability to swiftly acquire knowledge to overcome challenges and remove blockers.
• An innovative thinker who simplifies complex problems through creative and effective solutions.