What are the responsibilities and job description for the New Home Sales Manager position at Robson Communities?
We are looking for a New Home Sales Manager for our Quail Creek community (just south of Tucson)!
Quail Creek, located in the Green Valley area in the Town of Sahuarita, is a master planned active adult community for the 55 population with more than 2,500 homes. Employees work at many of the amenities serving the residents of the community. These amenities include championship golf courses, tennis courts, swimming pools, creative arts studios and a clubhouse, a recently renovated Grille, a library and fitness center.
PURPOSE OF POSITION /SUMMARY
This position manages the sales office operations including but not limited to staffing, training, model and model park maintenance and will work closely and in conjunction with HOA management, VP of Construction and Construction Project Manager to ensure overall community maintenance and ensure quality of community operations. A major component of this position is the ongoing training and motivation of the new home sales consultants at the community to meet sales quotas and to ensure the contract process is followed according to corporate procedures. Will perform other job duties as assigned.
PRIMARY ACCOUNTABILITIES
- On-going training of sales representatives – conduct training classes in groups or work one-on-one with sales agents who are struggling with closing their customers or need further training on sales techniques. Will motivate sales agents and offer advice on selling techniques.
- Oversee daily operations of the sales office – provides on site management presence for all sales staff. Will monitor leads and PG program and review all completed contracts prior to sending to corporate office to ensure sales agents are performing expected follow through on relationships with potential buyers. Review monthly reports and work with senior management on marketing strategies and construction of new or redesigned models. Communicate with buyers already through construction process regarding questions or concerns.
- Assist sales representatives with buyers. May, on occasion, communicate with customers who have non-routine questions about product and/or construction questions prior to the sale.
- Manage and train sales office and maintenance staff – such as front desk, administrative support and maintenance/housekeeping staff to ensure cleanliness of model complex, models, PG units, etc. Process associated paperwork with HR and accounting.
- Monitor all competition. Travel to competition sites to review pricing, models, amenities and incentives offered to benchmark against what the company is doing.
EXPERIENCE/EDUCATION/COMPUTER/TECHNICAL REQUIREMENTS
- Previous sales and/or management experience in the industry.
- Real Estate license – Arizona
- Broker’s License - Preferred
- Basic computer knowledge
- Ability to train, motivate and build a cohesive team
SKILLS/ABILITIES/DECISION MAKING
- Verbally communicate information effectively using visual aids/presentation materials
- Ability to interact with and address customer needs in a professional manner (in person and on phone)
- Ability to interact effectively in a team atmosphere (share ideas, listen and be flexible)
- Ability to interact effectively individually with peers and superiors (within organization and externally)
- Ability to meet people easily and maintain relationships to build professional connection and achieve sales quotas/goals
- Ability to work with little to no direction/work independently after job tasks assigned
- Ability to write and/or implement policies, procedures, and/or technical documents