What are the responsibilities and job description for the Desktop Support Technician position at ROBUSTWARE INC?
L2 Technical Support – Break/Fix, Imaging, and Vendor Coordination
Responsibilities:
- Provide Level 2 (L2) technical support for desktops, laptops, and peripherals, including troubleshooting and resolving hardware/software issues.
- Perform device imaging and re-imaging, ensuring proper application installation and configuration.
- Diagnose and resolve Windows OS, hardware, and enterprise application issues efficiently.
- Coordinate with third-party vendors for escalations, hardware replacements, and warranty-related support.
- Accurately document issues, troubleshooting steps, and resolutions in IT service management systems (e.g., ServiceNow, Remedy).
Requirements:
- 2-5 years of experience in L2 IT support.
- Strong troubleshooting and problem-solving skills for hardware, software, and OS-related issues.
- Experience working in an enterprise IT environment.
Preferred certifications: CompTIA A , ITIL Foundation (or equivalent
Job Type: Contract
Pay: $25.15 - $27.31 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Referral program
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $25 - $27
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