What are the responsibilities and job description for the Desktop Support Technician position at ROBUSTWARE INC?
As a Desktop Support Technician, you will be essential in delivering high-quality IT support and technical assistance to end-users. Reporting to the IT Manager, your core responsibilities will include software troubleshooting, computer management, and ensuring seamless desktop support. Your expertise in Remedy, ITIL Certification, and CompTIA A will enhance your ability to resolve issues efficiently. Additionally, your skills in Microsoft Office, computer networking, and customer service will be vital in maintaining user satisfaction and operational efficiency. Join our team to contribute to a reliable and effective IT environment.
L2 Technical Support – Break/Fix, Imaging, and Vendor Coordination
Responsibilities:
- Provide Level 2 (L2) technical support for desktops, laptops, and peripherals, including troubleshooting and resolving hardware/software issues.
- Perform device imaging and re-imaging, ensuring proper application installation and configuration.
- Diagnose and resolve Windows OS, hardware, and enterprise application issues efficiently.
- Coordinate with third-party vendors for escalations, hardware replacements, and warranty-related support.
- Accurately document issues, troubleshooting steps, and resolutions in IT service management systems (e.g., ServiceNow, Remedy).
Requirements:
- 2-5 years of experience in L2 IT support.
- Strong troubleshooting and problem-solving skills for hardware, software, and OS-related issues.
- Experience working in an enterprise IT environment.
Preferred certifications: CompTIA A , ITIL Foundation (or equivalent
Job Type: Contract
Pay: $25.15 - $35.31 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Referral program
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $25 - $35
