What are the responsibilities and job description for the L2 Technical Support Consultants position at ROBUSTWARE INC?
L2 Technical Support – Break/Fix, Imaging, and Vendor Coordination
Responsibilities:
- Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Requirements:
- 2-5 years of experience in L2 IT support
- Strong troubleshooting skills for hardware, software, and OS issues
- Experience in an enterprise IT environment
- Preferred certifications: CompTIA A , ITIL Foundation
Job Type: Contract
Pay: $22.16 - $25.61 per hour
Schedule:
- 8 hour shift
Experience:
- break/fix: 5 years (Required)
Ability to Commute:
- Cincinnati, OH 45202 (Required)
Ability to Relocate:
- Cincinnati, OH 45202: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $26
