What are the responsibilities and job description for the Technical Support Specialist position at ROBUSTWARE INC?
We are hiring an experienced L2 Technical Support Engineer to handle escalated technical issues from L1, perform advanced troubleshooting, and support system, application, and network-related problems.
Key Responsibilities:
- Troubleshoot complex technical issues
- Handle L1 escalations and provide remote support
- Configure and maintain systems/software
- Document fixes and update knowledge base
- Work with L3/dev teams for unresolved issues
Requirements:
- experience in technical support (L2)
- Strong in Windows/Linux, networking basics
- Experience with ticketing tools (e.g., Jira, ServiceNow)
- Good communication and problem-solving skills
- Certifications (CompTIA, Microsoft, etc.) a plus
Job Type: Contract
Pay: $22.19 - $30.68 per hour
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $22 - $31
