What are the responsibilities and job description for the CX Strategist position at Robustware?
Job Details
Role: CX Strategist
Location: Dallas, TX, Ft Worth, TX
Duration: Contract
Location: Dallas, TX, Ft Worth, TX
Duration: Contract
Expectations:
Engages with the business development teams/client stakeholders to gain deeper understanding of customers' business problem, goals, and desired business outcomes
Acts as an advocate and leader in the strategic design process of projects, owning the overall customer experience strategy and execution
Facilitates experience design workshops leveraging design thinking across various project sizes and timelines
Understands cross-functional business architecture and can identify process efficiencies to be implemented to support better experiences
Formulates relevant and actionable insights from all data sources and disciplines and delivers key experience recommendations and roadmaps to ensure experience matures over time
Understands customer experience strategy and principles
Solves complex business problems with simple, industry-leading experience and design solutions
Conceptualizes best-in-class digital experiences or applications and understand how each touch point is connected to the full user experience
Leads best practices for cultivating a customer-focused culture and increasing employee engagement efforts
Provide project and thought leadership, business judgment, and analytical insight to support next gen customer centric initiatives across multiple customer-facing touch points
Consumes and uses large amounts of data to validate assumptions, and execute CX strategy at scale
Effectively communicates recommendations to senior-level client executives via powerful story driven presentations
Stay current on emerging industry trends and the competitive landscape to provide insight on ways to improve holistic experiences
Facilitates client decision-making and prioritization
Guides or develops content strategy and provides draft content
Guides or performs discovery activities including user research interviews, persona development, and journey mapping
Hands off experience insights to UX design and development teams to ensure the customer voice is built into designs and development of digital experiences
Works directly with client stakeholders in an iterative/agile manner to dramatically improve the understanding, designs, and prototypes
Engages with the business development teams/client stakeholders to gain deeper understanding of customers' business problem, goals, and desired business outcomes
Acts as an advocate and leader in the strategic design process of projects, owning the overall customer experience strategy and execution
Facilitates experience design workshops leveraging design thinking across various project sizes and timelines
Understands cross-functional business architecture and can identify process efficiencies to be implemented to support better experiences
Formulates relevant and actionable insights from all data sources and disciplines and delivers key experience recommendations and roadmaps to ensure experience matures over time
Understands customer experience strategy and principles
Solves complex business problems with simple, industry-leading experience and design solutions
Conceptualizes best-in-class digital experiences or applications and understand how each touch point is connected to the full user experience
Leads best practices for cultivating a customer-focused culture and increasing employee engagement efforts
Provide project and thought leadership, business judgment, and analytical insight to support next gen customer centric initiatives across multiple customer-facing touch points
Consumes and uses large amounts of data to validate assumptions, and execute CX strategy at scale
Effectively communicates recommendations to senior-level client executives via powerful story driven presentations
Stay current on emerging industry trends and the competitive landscape to provide insight on ways to improve holistic experiences
Facilitates client decision-making and prioritization
Guides or develops content strategy and provides draft content
Guides or performs discovery activities including user research interviews, persona development, and journey mapping
Hands off experience insights to UX design and development teams to ensure the customer voice is built into designs and development of digital experiences
Works directly with client stakeholders in an iterative/agile manner to dramatically improve the understanding, designs, and prototypes
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
