Practice Manager

About Us

ROC City Smiles is dedicated to its patients and team members. We provide care under the guidance of our General Dentists and Hygienists. This of course cannot be done without the support of the rest of our team. Working at ROC City Smiles gives you opportunities to grow, both personally and professionally. Our team is coached, mentored, and trained from day one. We believe in the personal and professional growth of every team member. You’ll have opportunities to learn and grow through our various growth paths. Our commitment to our patients and our team is what unites us. Our goal is to educate our patients to empower them to be able to make personal informed decisions regarding their dental health

Working at ROC City Smiles is different and that’s not just because we offer growth paths. We want you to be you! Our team members are appreciated, and we value their contributions and authorship as we seek continuous improvement. We believe that being different is better than “being better”. Why? Because each of us bring something unique to the team. We recognize that each individual can contribute in valuable ways to our patients, referral sources, and each other.

The Practice Manager will work closely with our Administrative and Clinical teams, ensuring they are supported with guidance to achieve the goals of each position and the organization. This role is vital to the success of the practice by effectively leading the team through day-to-day operations. The Practice Manager will report to the Operations Manager.

Our Core Values

At ROC City Smiles we believe that our team is made up of ROCStars. Because of this, we pride ourselves on upholding these values in everything we do:

Rise – We want our team to experience continuous growth by rising to each challenge. We want our team to grow personally and professionally.

Own-It – Our team has a consider it done mindset, taking responsibility and ownership of their work.

Contribute by caring for our patients, being a team-player, and helping our community.

Smile Squad – Our team is known as the Smile Squad. It’s enjoyable to be around people who are happy,

We all share these core values - and so will the next team member we bring on!

A Day in the Life of an Practice Manager

On any given day at ROC City Smiles you can expect to encounter the following:

· Arriving 15 minutes before our first patient arrives to be ready for our huddles.

· Working with a driven team of diverse individuals.

· Working in an office that strives for continuous improvement.

· A team that treats every guest with compassion and humanity.

· Working with patients to educate, receive feedback, and to ensure the team is able to provide them with an experience that aligns with the practices mission.

· The team you support will see between 75-120 patients each day.

· Training and coaching team members to help them develop their potential

· Connecting with vendors and suppliers, building relationships, and ensuring offices have what they need to care for our patients.

· Serve as the “go-to” with any questions and concerns that arise from team

members & patients.

· Ensure optimal patient flow.

· Supervise an talented team of Dental Assistants, Patient Care Coordinators, Hygienists, and Doctors.

Benefits:

· 401(k)

· Dental Insurance

· Health Insurance

· Paid time off

· Vision Insurance

Location:

Multiple locations including East Rochester and Gates

Job type: Full-Time, non-exempt

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Prolonged periods of walking throughout the practices.

Must be able to drive between practices on a regular basis.

Must be able to lift up to 30 pounds at times.

Must be able to talk with patients both in person and on the phone.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $25 - $28