ROCABOX Inc. – Business Contact (BC) Manager for FedEx

ROCABOX Inc., a FedEx service provider, is hiring a dedicated Business Contact (BC) Manager to oversee Pickup and Delivery (P&D) operations in Watertown, NY. If you are an experienced leader with a background in transportation, fleet management, or even crew operations such as retail/restaurant, we want to hear from you. This role requires managing a team of drivers, ensuring seamless day-to-day operations, and maintaining compliance with FedEx Ground safety and service standards.

Salary Range: $55,000–$80,000 annually, ncluding performance-based bonuses.

Schedule: Full-time; flexible schedule, including weekends and holidays, is required.

Job Description

As the BC/Manager, you will have a daily presence at the FedEx terminal, ensuring all routes are properly staffed, vehicles are maintained, and deliveries are completed safely and efficiently. You will lead driver recruitment and training, manage fleet operations, and maintain a high level of customer satisfaction while meeting company and FedEx performance standards.

Must-Haves

At least 21 years of age with a valid driver’s license and clean driving record.

Must be able to pass a DOT physical, and drug test.

Physically capable of operating FedEx vehicles, including P1000, P1100, P1200, or 26-foot box trucks.

A proven track record of leading teams.

Strong organizational, communication, and problem-solving skills.

Basic automotive skills/knowledge (Oil changes/light repair)

Proficiency in managing schedules, routes, and operational tools (tablets, technology).

Commercial driving experience (preferred)

Responsibilities

Daily Operations

Manage all daily P&D routes, ensuring every package is delivered on time and with care.

Utilize the Dynamic Route Optimization (DRO) system to create, monitor, and adjust routes based on package volume and driver availability.

Coordinate driver schedules, ensure attendance, and provide contingency coverage when needed (e.g., running overflow routes or covering absences).

Fleet Management

Oversee the fleet’s maintenance, scheduling regular service and repairs for all vehicles.

Collaborate with external mechanics or repair internally to ensure the fleet remains in top condition and avoid unnecessary breakdowns.

Team Leadership

Recruit, train, and manage a team of 20 drivers, instilling a culture of safety, integrity, efficiency, and customer satisfaction.

Conduct weekly safety meetings and ongoing driver training on compliance, safety, route efficiency, and customer service.

Safety & Compliance

Ensure all drivers adhere to safety protocols, hours-of-service regulations, and company policies.

Perform routine evaluations of driver performance and compliance with FedEx standards.

Reporting & Communication

Attend FedEx meetings to report on operational metrics, address challenges, and align on goals.

Complete and submit all required paperwork, such as payroll, driver logs, and performance reports, in a timely manner.

Transferable Skills

We are looking for candidates with leadership experience. If you’ve successfully managed teams in dynamic, hands-on environments, coordinated schedules, and ensured top-tier service delivery, you will thrive in this role. Adaptability, problem-solving, and strong communication skills are key.

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

401(k)

Flexible schedule

Health insurance options

Paid time off

Paid training

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Day shift

Ability to Commute:

• Watertown, NY 13601 (Preferred)

Ability to Relocate:

• Watertown, NY 13601: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $80,000