What are the responsibilities and job description for the Customer Support Specialist – Secaucus Warehouse, NJ position at Roche Bobois?
CUSTOMER SUPPORT SPECIALIST – SECAUCUS WAREHOUSE, NJ
Roche Bobois, a worldwide leading brand in high-end European designer furniture is pleased to open a full-time Customer Support Specialist position at its busy Secaucus (NJ) headquarters. You will be working for our fast-expanding group of 14 East Coast stores. Working under the supervision of the Customer Service Manager, you will have the opportunity to discover our industry and be an active member of our dynamic Customer Support team.
Main responsibilities:
- Answering delivery teams and customers’ requests in a prompt manner, assess situation, and provide accurate and appropriate solution.
- Scheduling technical appointments to resolve client issues (local and out of state).
- Improving customer satisfaction, using our reporting tool, and maintaining data accuracy.
- Discovering technical aspects of our products and handling customer files.
- Managing spare parts inventory and orders, in collaboration with the Customer Support, Stock and Warehouse departments.
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