Catering Team Member

Catering Clerk Job Description

At Roche Bros. Supermarkets, we are seeking a highly motivated Catering Clerk to join our team. As a Catering Clerk, you will play a critical role in ensuring customer satisfaction by operating the catering department with the highest level of quality service and achieving expected sales goals.

Key Responsibilities:

• Greet, assist, and thank all customers in a prompt, courteous, friendly, and business-like manner.
• Commit to the Golden Rule and work with other associates to build a strong catering team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive, and Totally Team Oriented (RSTO).
• Go out of your way to satisfy any request for assistance, phone sales, and in-store sales, sales follow-up, thank-you cards, and phone calls.
• Order coordination at the store level for customer pick-up.
• Telemarketing to generate potential customers.
• Handle various sales and service functions at the catering desk.
• Computer order entry and processing.
• Delivery scheduling and delivery driver coordination.
• Coordination of outsourced vendors (service/equipment rentals).
• Maintaining daily equipment log with scheduled recovery.
• In charge of daily order invoicing.
• Daily processing of direct billing orders and coordinating the direct billing with the office manager.
• Generate daily checklist of department managers and work order coordination.
• Handle daily delivery logs, weekly sales reports, and billing reports.
• Be safety-conscious and correct any unsafe conditions you observe.
• Practice the Cleaners Creed and proper sanitation procedures.
• Maintain a neat personal appearance, including proper uniform.
• Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
• Exercise proper safety practices when lifting or moving product or using equipment.

Secondary Job Functions:

• Notify management of associate theft, customer shoplifting, unauthorized mark-downs, or property defacement.
• May be required to deliver catering orders if the driver is unavailable.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Other duties as assigned by management.

Physical Demands:

• The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

• Crawling.
• 0% (N) Never

• Carrying and lifting up to 40 lbs, climbing up to 8 feet, balancing, stooping, kneeling, and crouching.
• 1-33% (O) Occasionally

• Standing and walking on tile or concrete, sitting, pushing and pulling up to 200 lbs, bending, and smelling.
• 34-66% (F) Frequently

• Handling, fingering, feeling, reaching at waist or overhead, talking, seeing, and hearing.
• 67-100% (C) Continuously

Working Conditions: Working environment is inside and may include exposure to cold and hot temperatures.