What are the responsibilities and job description for the Front Office Manager position at Rochester Airport Marriott?
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a Front Office Manager for the Rochester Airport Marriott in Rochester, NY.
Why Work With Us?
· It’s a fun company to work for!
· We recognize efforts and reward results
· Great benefits package, including 401K
· Promotional opportunities with a growing company
Job Summary
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk and guest services team at the Rochester Airport Marriott. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to create a welcoming environment for our guests. This role is crucial in ensuring exceptional guest experiences and maintaining high standards of service within our resort.
Qualifications
- Marriott experience highly desired.
- Proven experience in hospitality management or a similar role within the resort industry.
- Strong knowledge of front desk operations, guest services, and night audit processes in a full-service hotel.
- Excellent communication skills with proficiency in multilingual or bilingual capabilities preferred.
- Exceptional phone etiquette and interpersonal skills to engage effectively with guests from diverse backgrounds.
- Ability to lead a team effectively while fostering a positive work environment focused on guest satisfaction.
- Strong problem-solving skills with the ability to remain calm under pressure in fast-paced situations.
Responsibilities
- Supervise front office staff, including receptionists and guest service agents, ensuring all duties are performed efficiently and effectively.
- Manage guest check-in and check-out processes, addressing any inquiries or concerns promptly to enhance guest satisfaction.
- Oversee night audit procedures, ensuring accurate financial reporting and compliance with company policies.
- Maintain a high level of guest relations by fostering positive interactions and resolving any issues that may arise during their stay.
- Implement training programs for staff on hospitality best practices, phone etiquette, and customer service excellence.
- Collaborate with other departments to ensure seamless communication and coordination in meeting guests' needs.
- Monitor front desk operations to ensure adherence to established policies and procedures while maintaining a welcoming atmosphere.
- Assist in managing reservations, including handling special requests or accommodations for guests.
Join our team as a Front Office Manager where you can make a significant impact on our guests' experiences while leading a passionate team dedicated to excellence in hospitality!
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Hotel experience: 5 years (Required)
- Front Office Manager: 2 years (Required)
- Marriott: 2 years (Required)
Work Location: In person
Salary : $22 - $25
