What are the responsibilities and job description for the Service Writer/Advisor position at Rochester Boat Company LLC?
Overview
We are seeking a detail-oriented and customer-focused Service Writer to join our marine service team. The ideal candidate will act as a liaison between customers and technicians, ensuring that all service needs are accurately communicated and met. This role requires strong organizational skills, a solid understanding of marine repair processes, and the ability to provide exceptional customer service.
Duties
- Greet customers and assess their boat/lake service needs.
- Create detailed service orders by documenting customer concerns and vessel issues.
- Communicate effectively with technicians to relay customer requests and ensure accurate diagnosis.
- Provide estimates for boat repairs and lake services.
- Maintain an organized service area and ensure all customer records are up to date.
- Assist in marine sales by promoting services and products that meet customer needs.
- Handle any service-related inquiries or concerns from customers in a professional manner.
Requirements
- Previous experience as a Service Writer or in a similar role within the marine or powersports industry is preferred.
- Knowledge of marine repair/ lake service processes.
- Strong communication skills with the ability to explain technical information to customers clearly.
- Proficiency in cash handling and point-of-sale systems.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A passion for the marine industry and commitment to providing excellent customer service.
Job Type: Full-time
Pay: $42,500.00 - $55,000.00 per year
Benefits:
- Employee discount
- Life insurance
- Paid time off
- Referral program
- Retirement plan
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Ability to Commute:
- Rochester, IN 46975 (Required)
Ability to Relocate:
- Rochester, IN 46975: Relocate before starting work (Required)
Work Location: In person
Salary : $42,500 - $55,000