Dining Services Supervisor

Dining Services Supervisor
9574BR
Finance & Administration
Aux-Dining

Job Summary
The Dining Supervisor supervises the day to day operations of one or more full service retail restaurant, coffee/bakery, convenience store, or quick service dining locations. Works closely with students and other supervisors/managers to ensure the highest level of food and customer service quality.

Current Anticipated Hours:

• Monday thru Thursday 11:00am - 7:30pm
• Friday - Off
• Saturday - 8:00am - 4:30pm
• Sunday - Off

Additionally, flexible scheduling/work hours may be required during break week, summer and intercession. In addition, large institute events may require additional hours (such as commencement (graduation) and Imagine RIT Festival). Ability to work nights, weekends and holidays and be on-call as needed.

Job Responsibilities:
Responsible to all customers and co-workers to provide excellent service in a friendly, sincere and courteous manner.
Workday: expectation to be on the floor of the operation for 90% of the time supervising, training, helping both employees and customers.

Major Responsibilities
Operations:

• Staff and student supervision; adhering to Monroe County and RIT's Policies
• Hire, supervise, schedule, train student staff on a specific shift to ensure meal periods run smoothly and efficiently. Follow Student Employment Office's policies and procedures
• Order products from vendors as assigned
• Inventory oversight
• Cleanliness of the facility as well as proper sanitation and safety procedures.
• Opening and closing of the unit and securing the building depending on schedule.
• Thorough knowledge of proper food handling, including storage and serving techniques.
• Some understanding of equipment on serving lines
• Possess a good understanding of POS systems, InfoGenesis, Agilisys
• Oversight of cash handling procedures for the unit
• Knowledge and understanding of department and Institute personnel policies and objectives to deal with staff and customers
• Adhere to and follow precautionary measures as they relate to safety in the workplace

Administrative:

• Intermediate knowledge of Microsoft Office Suite and demonstrate computer literacy
• Knowledge of invoice processing
• Carry out special assignments as requested by managers to provide coverage to the Front of the House and Back of the House
• Attend meetings and serve on committees as requested or required by manager

Required Qualifications:

• High School Diploma or GED
• 3 years' experience in a high volume restaurant, country club, retail, catering, or institutional setting. Experience with a variety of food service applications and computerized systems.
• Experience coordinating front and/or back of house activities.
• Servsafe certified or ability to obtain within six months of hire.
• Allertain certified or ability to obtain within six months of hire.

Preferred Qualifications:

• Knowledge of food service production and service techniques and standards.
• Knowledge of sanitation and quality food service standards.
• Knowledge of supervisory practices and principles; ability to lead dining service workers
• Ability to effectively communicate.
• Ability to work with a variety of food service applications, computerized menu management, online ordering, point of sale hardware/software and/or event management systems.
• Ability to multi-task, manage multiple tasks simultaneously, and work with a sense of urgency.
• Possess a well-developed palette, and is familiar with different cooking techniques.
• Ability to approach customers, coworkers and subordinates in a tactful, respectful manner.
• Ability to maintain a positive attitude when working alone, with a team and under pressure.
• Good problem solving and troubleshooting skills
• Passionate focus on quality and delivering exceptional customer service.
• Demonstrate willingness to take initiative and make decisions within established guidelines.
• Ability to maintain an organized and clean workspace.
• Demonstrate professional, customer centric phone etiquette at all times
• Passionate about food; desire to continuously improve skillset.

Department/College Description
About RIT Dining
RIT Dining supports all meal plans both on campus and at select off campus locations. We are looking for a high energy team member that enjoys working in a busy environment serving customers. The successful candidate will need to be able to work with a diverse student work force which may include of deaf / hard of hearing, and internationals students. Hours would change for breaks, intersession and summer semester. This position may support serving from 1500 to over 3000 customers (faculty, staff and students) in any one location on a daily basis.

Minimum Qualifications

• High School Diploma or GED
• 3 years' experience in a high volume restaurant, country club, retail, catering, or institutional setting. Experience with a variety of food service applications and computerized systems.
• Experience coordinating front and/or back of house activities.
• Servsafe certified or ability to obtain within six months of hire.
• Allertain certified or ability to obtain within six months of hire.

Professional Area:
Employment Category: Fulltime
Staff Job Function: Wage Band: $16 - $25
Hourly/Salary Minimum: $16
Hourly/Salary Maximum: $25

How to Apply
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
The direct link to this posting can be found here: https://sjobs.brassring.com/

Additional Details

Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the "Great Colleges to Work For." RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.

As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness

RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov

Hourly/Salary Minimum: 16
Hourly/Salary Maximum:25

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