What are the responsibilities and job description for the Field Service Engineer position at Rochester Midland Corporation?
Rochester Midland Corporation, a leading manufacturer and global supplier of specialty chemicals for boiler, cooling and wastewater treatment is seeking an experienced Field Service Technician for its Food & Beverage Division to cover accounts in the Ohio area. The ideal candidate will be in the Columbus OH. The Field Service Technician provides an advanced level of service and consultation to all contracted Food Safety accounts. This position performs troubleshooting and consultation, while maintaining best in class quality standards and delivers our value proposition to the customer and ensures an outstanding experience with RMC service programs.
ESSENTIAL JOB FUNCTIONS
- Schedule and perform service routes in accordance with the Division’s Minimum Service Standards
- Service, mechanical installation and repair of chemical feed and application systems
- Ensure an environment of total security by full adherence to policies, procedures, and better working practices in conjunction with Environmental Health & Safety Department
- Perform rigorous collection, consolidation, logging and distribution of field data
- Develop positive relationships by maintaining continuous contact with accounts to promote products
- Deliver customer chemical safety training as required
- Identify potential business opportunities and transfers to sales
- Routinely troubleshoot for problem/solution identification
- Submit chemical orders for customers as needed
- Provide service reports on status of existing programs at each account
- Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
- Complete chemical titrations and log results
- Complete all administrative requirements including basic skills/safety training courses
- Order inventory and supplies required to perform services
Compensation:
- Salary
- Company credit card for travel and expenses
- Company benefits
EDUCATION/ SPECIAL LICENSES OR CERTIFICATION:
- Bachelor’s Degree in Natural Science required (or equivalent experience).
- Valid driver’s license (clean driving record)
EXPERIENCE:
- Minimum of 5 years of food safety, sanitation, and/or food plant industry related experience required
- Expert level knowledge of food fundamentals, practices, and terminology
SKILLS:
- Competent use of tools & safety equipment
- Chemical testing & interpretation
- Computer skills including e-mail, Word, and Excel
- Experience in maintenance and repairs
COMPETENCIES:
- Professional technical communication (Verbal, Listening & Written)
- Strong analytical & problem solving
- Customer/vendor relationship and solution focused
- Drive for results
- Action oriented
- Critical thinking
- Planning & priority setting
- Technical knowledge
- Teamwork & trust
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:
- Sit or stand for extended periods of time
- Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
- Ability to climb stairs and ladders
- Visual acuity necessary to utilize computers and electronic devices
- Extra hours and some travel may be required
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
