Field Service Technician 3

Rochester Midland Corporation, a leading manufacturer and global supplier of specialty chemicals is seeking an experienced Field Service Technician for its Commercial & Institution Water Energy Division to cover accounts in the NYC, northern NJ and Queens areas.  The Field Service Technician III provides an advanced level of service and consultation to all contracted Water Treatment accounts. This position performs advanced troubleshooting and consultation, while maintaining best in class quality standards.   Delivers our value proposition to the customer and ensures an outstanding experience with RMC service programs.

ESSENTIAL JOB FUNCTIONS 

• Provide in-depth advice on customer applications and make recommendations for improving existing treatment programs
• Schedule and perform service routes in accordance with the Division’s Minimum Service Standards
• Perform industrial waste-water systems services
• Perform advanced electrical and mechanical troubleshooting including the use of remote monitoring technology
• Service, mechanical installation and repair of pumps, piping, chemical feed systems, storage tanks and cholerine dioxide generators
• Demonstrate proficiency on all air handling and air filtration systems
• Ensure an environment of total security by full adherence to policies, procedures, and better working practices in conjunction with Environmental Health & Safety Department
• Diagnose and resolve technical problems driving poor results and customer complaints
• Perform rigorous collection, consolidation, logging and distribution of field data
• Develop positive relationships by maintaining continuous contact with accounts to promote products
• Deliver customer technical training as required
• Identify potential business opportunities and transfers to sales
• Handle and install various chemical dispensing and application equipment
• Handle and apply treatment products in an environmentally safe manner
• Perform analyses and evaluation of treatment programs to determine product effectiveness 
• Routinely troubleshoot for problem/solution identification
• Install and repair all chemical feed, dispensing, application and control equipment
• Provide service reports on status of existing programs at each account
• Perform chemical cleaning and power washing of customer equipment
• Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
• Complete all administrative requirements including basic skills/safety training courses
• Order inventory and supplies required to perform services
• Consistently communicate with service team members and sales personnel 
• Other similar and comparable duties as required and assigned

EDUCATION/ SPECIAL LICENSES OR CERTIFICATION: 

• Valid driver’s license (clean driving record)

EXPERIENCE: 

• Minimum of 5 years of maintenance, sanitation, water treatment and/or food plant industry related experience required

• Advanced pipe fitting and electrical ability required

• Expert level knowledge of food and water treatment fundamentals, practices, and terminology

SKILLS:

• Advanced mechanical, plumbing, and electrical skills
• Competent use of tools & safety equipment
• Chemical testing & interpretation
• Expert level understanding of water treatment, cooling towers, and heating systems

• Computer skills including e-mail, Word, and Excel

• Experience in maintenance and repairs – CIP, plumbing and electrical experience

COMPETENCIES:  

• Professional technical communication (Verbal, Listening & Written)
• Strong analytical & problem solving
• Customer/vendor relationship and solution focused
• Drive for results
• Action oriented
• Critical thinking
• Planning & priority setting

• Technical knowledge

• Teamwork & trust 

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:  

• Sit or stand for extended periods of time
• Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
• Ability to climb stairs and ladders
• Visual acuity necessary to utilize computers and electronic devices
• Extra hours and some travel may be required

SAFETY RESPONSIBILITIES:  Employee shall be familiar and comply with all safety policies and procedures of the company. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.