What are the responsibilities and job description for the Sr. Service Technician position at Rochester Midland Corporation?
Summary
Rochester Midland Corporation (RMC) is a leading manufacturer and global supplier of specialty chemicals for food, sanitation, water treatment, legionella control, facility maintenance, restroom odor control and industrial cleaning.
Rochester Midland Corporation is seeking a Senior Service Technician for their Water Energy division in the Grand Rapids or Lansing areas and will cover all of Michigan. The Senior Service Technician provides service to water energy accounts through efficient monitoring and application of service programs and procedures. This position performs routine troubleshooting, field installations and repairs of chemical feed and control equipment for cooling towers, closed systems, and boilers. In this extremely important role, you will be the bridge between sales and service. The Sr Service Technician provides service to the Water Treatment customers through efficient monitoring and application of service programs and procedures. This position performs routine troubleshooting, field installations and repairs of chemical feed and control equipment for cooling towers, closed systems, and boilers. You are a huge resource for your customers, as this type of equipment is crucial to the operations of their businesses. Feel good knowing that you are providing a much-needed service and contributing to the overall safety of your customer’s facility. Get the chance to upsell products and gain much deserved commission.
What’s in it for you?
We offer a highly competitive salary, a company vehicle, 3 weeks of vacation, and the ability to learn and grow with our company.
Job Functions
- Develop positive relationships by maintaining continuing contact with accounts to promote the Company’s products
- Schedule and perform service routes
- Provide services to customers in accordance with the Division’s Minimum Service Standards
- Deliver customer technical training as required
- Identify potential business opportunities and transfers to sales
- Handle and install various chemical dispensing and application equipment
- Handle and apply treatment products in an environmentally safe manner
- Perform analyses and evaluation of treatment programs to determine product effectiveness and make adjustments as necessary
- Routinely troubleshoot for problem/solution identification
- Installs and repairs all chemical feed, dispensing, application and control equipment
- Provide service reports on status of existing programs at each account
- Perform chemical cleanings and power washings of customer equipment
- Make recommendations for improving existing treatment programs
- Properly care for and maintain all Company-owned equipment including tools, instruments, safety equipment and vehicles
- Comply with company safety standards including safe vehicle operation
- Complete all administrative requirements including basic skills/safety training courses
- Order inventory and supplies required to perform services
Education:
- High school or technical school diploma or GED.
- Valid driver’s license (clean driving record).
- Pesticide applicators license a plus.
Experience:
- Working level knowledge of water treatment fundamentals, practices, and terminology.
- Five years internal Service Technician experience, or similar equivalent technical experience.
Skills:
- Strong mechanical, plumbing, and electrical skills
- Competent use of tools & safety equipment
- Chemical testing & interpretation
- Basic understanding of water treatment, cooling towers, and heating systems
Competencies:
- Technical Knowledge
- Effective Communication
- Customer Relations
- Trust
- Problem Solving
- Teamwork
Physical Requirements/ Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sit or stand for extended periods of time
- Capability to move up to 60 lbs.
- Ability to climb stairs and ladders.
- Visual acuity necessary to utilize computers and electronic devices.
- Extra hours and some travel may be required
