What are the responsibilities and job description for the Access Associate - Henrietta Urgent Care position at Rochester Regional Health Careers?
Job Title: Access Associate
Department: Urgent Care
Location: Henrietta
Hours Per Week: 36
Schedule: 3 - 12 Hour shifts per week - 4 weekend days per month
SUMMARY:
In a customer service oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification / authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.
RESPONSIBILITIES:
- Manages incoming calls while providing necessary information.
- Greeting of patients and/or their representatives and providing direction as needed.
- Scheduling and/or prescheduling patient appointments.
- Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
- Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
- Verification of insurance eligibility/coverage and obtaining necessary precertifications / authorizations when applicable.
- Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
- Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
- Communication with external customers such as but not limited to; payers, physician offices and other departments.
- Accurately sets up new patient record via Care Connect.
REQUIRED QUALIFICATIONS:
- None.
PREFERRED QUALIFICATIONS:
- Associates Degree preferred.
- 1 year of customer service experience preferred.
- Intermediate computer skills preferred.
- Customer Service and communication skills preferred.
HOW WE CARE FOR YOU
At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.
- Personal Time that includes Vacation Time, Sick Time & Holidays
- Health & Wellness Benefits starting Your First Day
- Medical, Dental & Vision Programs tailored to Your Needs
- Tuition Assistance & Reimbursement Program
- Advancement Opportunities
- Retirement Savings Program
- Employee Assistance Program including free Mental Health
- Same Day Pay through Daily Pay
PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PAY RANGE: $17.65 - $19.30
Salary : $18 - $19
