What are the responsibilities and job description for the Lead Access Associate - Orthopedics position at Rochester Regional Health Careers?
Job Title: Lead Access Associate
Department: Orthopedics
Location: RGH - Parnell Office Building - Will need to travel to 4 different locations on an as needed basis to support staff
Hours Per Week: 40
Schedule: Monday - Friday, Days
SUMMARY:
In addition to performing in the role of an Access Associate, provides leadership and assists the supervisor/manager in facilitating the workflow for a team of access associates.
RESPONSIBILITIES:
- Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
- Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
- Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
- Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy
REQUIRED QUALIFICATIONS:
- None.
PREFERRED QUALIFICATIONS:
- Associates degree preferred
- 5 years related work experience in a healthcare setting or customer service setting preferred, leadership experience strongly preferred
- Basic computer skills required
- Excellent customer service and communication skills required.
- Bilingual preferred
PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PAY RANGE: $18.00 - $23.00
Salary : $18 - $23
